Business Systems Consultant - Pega Support

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role requires Canadian Enhanced Reliability Security clearance

Role Summary:
Applications Operations and Services (AOS) Pega Support Team is looking for a seasoned Business System Consultant to support clients using Pega applications. The successful incumbent will be someone who can combine expert business analysis skills, superior communication skills, a strategic mindset, diplomatic facilitation and a very strong technical aptitude to deliver an amazing experience to our clients.

What you will do:

• Partner with business areas, leaders, application support, delivery and testing teams to ensure processes are followed and that they meet the needs and expectations of our business partners and clients.
• Establish and maintain trusted advisory roles with clients by gathering and analyzing information to provide recommendations that address and resolve business issues.
• Provide ongoing support of Pega applications, including responding to production and non-production incidents, complete service requests, provide problem analysis and resolution, escalation and reporting as necessary.
• Understand the technical and operational challenges and objectives that may impact the successful operation of an application/process. Use that to drive discussions about solutions and risk mitigation.
• Identify opportunities and participate in application stability, upgrade, and business continuity initiatives.
• Assess application performance and along with client feedback, then provide recommendations on configuration and design changes to achieve positive results.
• Embrace the BSC role by actively learning and contributing to the continuous improvement of the practice.
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
• Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation.
• Stay current with trends in emerging technologies and how they could apply to Sun Life Financial

What do you need to succeed?

• 5+ years of experience in business analysis and/or coordination roles
• 5+ years of digital experience in the application of business systems analysis core competencies
• Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.
• Experience and Knowledge on PEGA, SharePoint, ServiceNow, JAMA & JIRA.
• Experience with analysis and modelling for both processes and data

• Knowledge in one or more area of Insurance and/or Wealth products and services
• University degree or college diploma in Information Technology or Business Systems Analysis or equivalent experience
• Certification and/or working experience with Pega Platform version 8 and higher. Strong preference will be given to candidates with a Certified Business Architect designation.

Preferred Skills:

• Strong communicator who listens and picks-up on the spoken and unspoken words to excel at delivering, understanding, and interpreting messages through verbal discussions and in writing.
• Talented facilitator who is skilled in elicitation workshop negotiation and influencing both IT and Business project members
• Collaborative team member who continuously strives to improve the client experience, our team and our processes
• Strategic thinker who appropriately applies a variety of planning, analysis, elicitation, modelling, and documentation techniques to accurately define and communicate requirements to help successfully deliver on initiatives.
• Working knowledge of client-server and cloud environments

What's in it for you:

• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We are honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada.
• We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Canada Award for Excellence for Mental Health at Work.
• Pension, stock and savings programs to help build and enhance your future financial security.
• Wellness programs that support the three pillars of your health: mental, physical, and financial.
• The opportunity to move along a variety of career paths with amazing networking potential.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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