Application Support Specialist

Consider joining us as an Application Support Specialist if:

You have worked as a Business Analyst or a Systems Analyst for at least two years. You have a well-rounded knowledge of MS Power Platform applications and solutions (Power Automate, Power Apps), M365 Teams and SharePoint and its integration with Office 365; and can provide support to small custom client portals to facilitate service and rentals.

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We look forward to adding a solution - oriented, problem-solving, and responsive Application Support Specialist to our team in Toronto, Canada. Reporting to the Sr Director, Business Transformation, the Application Support Specialist provides support to small custom client portals to facilitate service and rentals; proactively analyzing problems and offering solutions for application issues and performs routine checks of application logs and backups. You will be responsible for building power platforms for a smoother and easier correspondence between our long-term care facilities and the Motion team.

What's in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Validate clients' requirements against existing and customized functionality.
• Develop support documentation for training.
• Provide template-based solutions.
• Develop Power Automate forms and workflows.
• Develop interfaces, and enhancements to existing solutions where applicable.
• Analyze, design, and deliver SharePoint solutions based primarily in out-of-the-box (OOTB) functionality.

What you bring:

• Bachelor's Degree or completion of a Post-secondary Diploma in Computer Science, Engineering, or Business Administration.
• Proficiency with the design, application, and development of Microsoft Power Platform with at least 1 year of experience building Power Automate (Flow) solutions.
• Excellent written and verbal communication skills including the ability to translate business requirements into technical specifications.
• Professional team player with strong interpersonal and communication skills.
• Ability to communicate effectively with business, clients, and IT professionals at all levels.
• Ability to facilitate client facing sessions and demos.
• Coordination skills in executing projects in a high pressure and fast-paced environment.
• Self-motivated, energetic and the ability to multi-task.
• Ability to work independently and problem solve.
• Identify opportunities for system improvement within Applications being supported.
• Expert in C#, SQL, .Net, Power Apps, SharePoint, Microsoft Dataverse (CDS), Power Automate.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Eligibility to a comprehensive benefits package
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program and Employee Perks through Lifeworks
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company's bonus plan
• Goodlife Fitness corporate membership discount

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr@motioncares.ca