Technology Specialist (ON-site)

Create awesome experiences for our customers.

Our team and what we’ll accomplish together

Join a highly engaged transformational team that is taking advantage of our innovative technology to create better outcomes and ensure the best experience for our customers. We provide support to nearly 300 TELUS and Koodo retail locations across Canada, setting the standard for excellence in the telecommunications industry.

Our high-performing TELUS Retail Support team is seeking a technical expert to join our ranks. We're committed to leveraging state-of-the-art technology to create seamless, efficient, and memorable interactions for every customer who walks through our doors.

If you're passionate about technology, customer satisfaction, and being part of a team that consistently exceeds expectations, we want to hear from you. Join us in shaping the future of retail telecommunications support and be a driving force behind TELUS's commitment to putting customers first.

What you’ll do

• Identify, respond to, and resolve both client problems and requests, ensuring a high level of system availability and client satisfaction
• Configure end-user hardware, manage inventory, and arrange shipping
• Participate in team collaboration to build new processes and improve existing ones to save time, lower costs, and remove roadblocks
• Become a support SME for technologies that enable TELUS' retail presence
• Provide after-hours troubleshooting or testing of systems when required

What you bring

• Proficient in MS Windows 10 SCCM client and tools, and Active Directory (3+ years experience)
• Hand-on experience with MS Windows 11 (1+ years)
• Experienced with networking concepts and possess a solid knowledge of Cisco iOS
• Familiarity with Google Cloud Platform technologies and Google Workspace tools.
• Recognized for your exceptional customer service skills.
• Advanced troubleshooting, problem-solving, and analytical abilities
• Valued for your ability to work independently with minimal supervision and effectively as part of a team.
• Excellent multitasking and prioritization skills, with the ability to perform under pressure
• Able to adapt quickly to new technologies

Great-to-haves

• Bilingual (English/French)
• Previous experience supporting a retail environment
• Cisco certification