Systems Administration Salesforce
Req Id: 422913
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.
Summary
Reporting to the Manager, CRM Operations, we are looking for a Salesforce System Administrator, who is responsible for maintaining and optimizing the integrity and quality of data of Bell Business Market CRM system, Salesforce.com and Slack. This individual is driven to deliver key functionality to an engaged base of Sales, Marketing and Customer Support stakeholders. S/he will have a track record of delivering simple, customized, and scalable solutions.
Key Responsibilities
Serve as part of a team of system administrators for:
- Handle all basic administrative functions within salesforce, including user support, report/dashboard generation, workflow builds, process automation, build custom apps, and objects
- Complete new configuration requests, ranging from simple to complex
- Work with cross-functional stakeholders to develop processes to support administrative, development and sales activities
- Act as a liaison between users, vendors, and application teams
- Assess impacts of new requirements on a highly customized salesforce.com and Slack environments
- Complete regular internal system audits and prepare for upgrades
- Design/implement & maintain processes for governance and compliance purposes
- Process & configuration documentation
- Proactive Problem-Solving: Identifies critical needs and takes decisive action to address them effectively and efficiently.
- Innovation and Continuous Improvement: Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.
- Customer-Centric Approach: Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.
- Analytical and Solution-Oriented: Masterfully applies systematic problem-solving methodologies to complex challenges, consistently delivering effective solutions.
- Learning Agility and Continuous Development: Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.
- Mentorship and Collaboration: Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.
Critical Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- 3+ years of relevant work experience in Salesforce.com software development (some exceptions may be made for exceptionally skilled candidates).
- 3+ years of relevant work experience in Slack software development (some exceptions may be made for exceptionally skilled candidates).
- Required Certifications: Administrator (ADM201 & ADM211)
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content
- Good understanding of Salsforce.com and Slack best practices
- Ability to meet deadlines, handle and prioritize simultaneous requests
- Ability to manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- For full-stack roles: Proficiency in data structures, algorithms, object-oriented programming, and design patterns.
- Excellent problem-solving and analytical skills.
- Strong communication and leadership skills.
Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Dorval || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Newfoundland : Mount Pearl || Canada : Nova Scotia : Halifax || Canada : Ontario : Mississauga
Flexible work profile: Mobile
Application Deadline: 04/11/2025
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.