Sr. Manager, Enterprise Business Systems

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText Corp is seeking a Sr. Manager of Technical Operations to lead our global technical operations team supporting the Sales domain. The ideal candidate will have a strong background in managing technical projects, optimizing operational processes, and leading cross-functional teams. In addition, this role will be accountable for continuous integration, deployments and associated environments.

WHAT THE ROLE OFFERS

• Lead and mentor a team of technical DevOps and prod support professionals
• Develop and implement strategies to improve team productivity and efficiency.
• Oversee the day-to-day technical operations and deployment tasks to ensure smooth and efficient processes.
• Identify and implement process improvements to enhance operational efficiency.
• Monitor key performance indicators (KPIs) and ensure targets are met.
• Perform change management by working with key business and IT stakeholders and implementing proper incident management processes specific to application and integration.
• Establish L1/L2/L3 scope and boundary and govern the ticket triage
• Make tactical decisions and take required actions to restore degraded service within SLA.
• Partner with non-North American operations COE to ensure staffing and continuous 24/7 support.
• Liaise with other Technology partner's operations to ensure the resolution of critical incidents.

WHAT YOU NEED TO SUCCEED

• Bachelor's in Computer Science or related field or equivalent experience required.
• 5+ years of direct Technical Operations experience
• 5+ years of hands-on Salesforce (Sales and Service Cloud) experience.
• 10+ years of experience in the information technology field and previous team management experience.
• Experience with Agile Delivery frameworks (e.g. SAFe, Scrum, Kanban)
• Demonstrated ability of successfully leading complex IT applications serving Internal and external customers.
• Ability to successfully implement and control budgets.
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must be creative, detail-oriented, and capable of balancing the "big picture" with meeting the day-to-day needs of the organization.
• Ability to inform, educat,e and influence managers and employees to support goals and initiatives in a matrix environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.