Specialist Systems, IT

Job Summary

The City of Mississauga is looking for a passionate and talented IT Network Specialist to join our Network Data team. Reporting to the Network Data team Supervisor, you will be supporting IT team members and interacting with business units to implement and resolve IT issues. This will include, but not limited to, resolving Helpdesk tickets, implementing firewall rules, pre-configuring and replacing networking equipment, and project assignments.

This position will be required to work in a hybrid work arrangement. Our offices are located at Mississauga City Hall, 300 City Centre Drive in Mississauga.

Duties and Responsibilities

The successful candidate will:

• Achieve service excellence as part of a high-performance team working with 50\50 operational work and project delivery.
• Strong interpersonal skills and high level of motivation and professionalism as well as ability to work with various IT groups and client facing teams is essential.
• Participate as a team member to provide Network support to the business areas.
• Ensure 100% availability and acceptable performance of City technology by proactively monitoring all City Systems and applications and taking immediate remedial action to address any deficiencies.
• Responsible for maintaining all systems owned by the Network team at an optimal level of performance.
• Develop, prepare and maintain supporting documentation of Network infrastructure systems\ applications, SOP's, configuration documentation, RFC's.
• Proactively monitor automated alerts and respond with timely resolution to Systems deficiencies and problems.
• Occasional work outside of regular business is a requirement of the job. On-call duty based on a rotational schedule may be a requirement.
• Excellent documentation skills, ability to create environment diagrams and systems documentation
• Excellent analytical and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision or as part of a group on projects with set timelines.
  

Skills and Qualifications

• Demonstrated experience with Cisco Catalyst, Nexus Core Switches, Cisco IOS, LAN, WAN ,Wireless and ISP Connectivity is required;
• Demonstrated experience with Cisco ACI would be preferred;
• Demonstrated experience with automation tools (ie Ansible or Terraform) would be preferred;
• Demonstrated experience with scripting languages such as Python or JSON;.
• Demonstrated experience of authentication protocols(Radius,TACACS), Load Balancers(Preferably F5), Cisco ASA/NGFW Firewalls , ASA/NGFW VPN technologies;
• Post-secondary degree/diploma in Computer Science, Networking, Information Technology or related discipline with 3 to 5 years of experience in the use, setup and support of an enterprise WAN, LAN and WLAN Cisco centric network infrastructure;
• Must have experience in the design, install, setup, maintain and support expertise in routing and switching skills, TCP/IP protocols and aspects of networking (L2, L3, LAN and WLAN);
• Exposure and proficient with HSRP, BGP and EIGRP/OSPF routing protocols, SNMP, network performance and testing tools and other protocols is preferred;
• Knowledge of network monitoring tools(Cisco Prime,Solarwinds) and the ability to review logs and make recommendations;
• Must have solid technical, analytical, problem-solving and troubleshooting skills;
• Must have outstanding interpersonal and customer service skills and demonstrated ability to deal effectively with clients;
• Possess expert troubleshooting and problem solving skills and ability to liaise with clients;
• Excellent project management, communication and presentation skills are essential;
• Must enjoy working in a fast-paced changing environment and being part of a team to provide network design and implementation support;
• Must be highly motivated and eager to work within a dynamic team to explore and collaborate on new solutions or innovative opportunities;
• Service excellence and commitment to quality is essential;
• Energetic, self-starter with strong work ethic and excellent track record of success;
• A Level 2- Criminal or Judicial Matters Check (previously Regular CRS) will be required of the successful candidate, as a condition of employment, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

Notes:
1) Must be available to work evenings, flex shifts, extended hours and statutory holidays when required.
2) Moderate lifting of equipment required.
3) Possession of a valid driver's license and access to a vehicle will be required.