Service Professional (Entry Level)
Join our Team
Service Professional
Mississauga, Canada
About this opportunity:
Join Ericsson as a Service Professional, an integral role where you will have the opportunity to manage and implement integration services. As a Service Professional, you will analyze, prepare, install, configure, and verify the software products that make up an integrated solution. Your scope of work may include projects related to the introduction of new solutions, upgrade, expansion, or functionality enhancement.
What you will do:
- Participate in presales activities, requirement gathering and collaborate with Solutions Professional to identify integration needs.
- Define, prepare, implement, validate, and document system configurations to ensure optimal performance and compatibility.
- Install and integrate SW components according to customer solution requirements.
- Prepare, verify, and document scripts to ensure accuracy prior to execution, supporting customer needs.
- Develop and execute test cases to achieve accuracy, resolving issues as needed.
- Troubleshoot integration issues for resolution and create tickets towards product development units.
- Identify and implement automation/improvements to continually enhance integration processes and perform system upgrades and expansions as necessary.
- Offer support and guidance to customer support teams during SW production rollout.
- Coordinate integration projects, collaborating closely with software developers, network engineers, and other stakeholders to achieve successful integration.
The skills you will bring:
- Bachelor's degree in engineering / Master of Science or similar
- Proficient in: Infrastructure provisioning tools such as Terraform and Ansible.
- Python and Java scripting
- Running and managing systems and services on cloud platforms like Azure or OpenStack.
- Knowledge of Linux, shell scripting, and Git, Spring framework and Bash
- Competent in container technologies and orchestration platforms (Docker, Kubernetes, etc.)
- Knowledge and experience of telecom networks, operations, support and management systems is preferred.
- Basic knowledge of AI/ML, Agile Delivery methodology and tools
- Ability to grasp technical solutions, collaborate with team members and research/apply analytical skills.
- Excellent planning, organizing, time management and communication skills.
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
Salary Range:
- Bachelors: $78,850
- Masters: $87,150
Hiring Bonus:
- Bachelors: 8,500
- Masters: 11,500
Key benefits of this role include automatic 2% company contribution and employer matching of up to 4% towards employee retirement programs | Minimum of 31 days of annual paid time off (dependent upon location) + unlimited sick time | Tuition reimbursement up to $8,000 per year | Ability to connect with Ericsson’s Employee Resource Groups & more(English link)! (French version here)
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Notice of Job Opportunity – Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that´s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || [[location_obj]]
Job details: Integration Engineer