Market Manager - IT

JOB SUMMARY

The Market IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The Market IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the Market IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or G.E.D. equivalent; 2-4 years’ experience in Information Technology or related professional area.
OR

• 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years’ experience in related professional area.

• 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.

Preferred Qualifications

• Prior hospitality system-related experience, professional certifications desired.

CORE WORK ACTIVITIES

• Manage technology needs within budget targets.

• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.

• Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.

• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).

• Implement solutions as directed to resolve IT discrepancies.

• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.

• Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.

• Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.

• Comply with technology-related vendor contracts.

Building and Sustaining Relationships

• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provide customer service to property leadership and associates at dedicated property/properties.

• Respond to inquiries from customers/vendors/peer group.

• Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.

Ensuring client Technology needs are met

• Assist in disaster recovery and business continuity as it relates to technology.

• Provide technical guidance for assigned locations.

• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).

• Provide escalation and guidance to property pertaining to guest & associate internet access requirement.

• Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.

• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.

• Move/add/change PCs/peripherals, migrating data when necessary.

• Perform routine desktop backup as scheduled or directed.

• Provide end-user support.

• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).

• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.

• Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.

• Provide project support for corporate, regional and property initiatives.

Project Management

• Execute IT Hotel projects and manage vendor installations.

• Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.

• Provide guidance on compliance with Marriott IT and Security Standards.

MANAGEMENT COMPETENCIES

Leadership

•Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

•Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

•Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

•Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

•Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

•Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

•Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

•Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

•Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

•Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

•Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

•Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

•Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

•Business Acumen - Understands and utilizes business information to manage everyday operations.

•Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o Equipment Selection — Determining the kind of tools and equipment needed to do a job.

o Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.

o Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.

o Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

o Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.

o Repairing — Repairing machines or systems using the needed tools.

o Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

o Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

•Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.