Dynamics 365 (Fo and CRM) Business Analyst

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Do you want to build the software that builds cities? EllisDon's construction technology team is made up of Full-Stack Developers, Data Analysts, UX Designers, Product Owners, IT Operations and we're growing fast! Our team also includes some of the best digital modelers and BIM specialists in the industry, experts who are working with the latest tech on projects in the billions of dollars.

We are a software development studio of 140+ people, backed by one of Canada's top construction firms, with over 70 years in the industry and completing over $5 billion of work each year. We build software that is solving real-world problems on some of Canada's largest construction projects.

Above all, we at EllisDon work hard to deliver great careers to one another. We choose to celebrate the strength in our differences, every day. EllisDon's commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon's purpose is to provide people with similar values the opportunity to achieve their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

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You as a Dynamics 365 (FO and CRM) Business Analyst will:

• Analyze business requirements and translate them into functional specifications for the Microsoft Dynamics 365 platform.
• Collaborate with business stakeholders to ensure that the Microsoft Dynamics 365 solution meets the unique needs.
• Communicate progress and status of the implementation to the project team and client stakeholders.
• Identify and recommend opportunities for improving business processes using the Microsoft Dynamics 365 solution.
• Participate in design and review sessions with development teams to ensure that the Microsoft Dynamics 365 solution is designed to meet business requirements.
• Develop and maintain reports to meet business needs of stakeholders.
• Develop and maintain documentation for Microsoft Dynamics 365 configurations, customizations, and integrations.
• Be the lead for all aspect of Releases and changes including enhancements, bug fixes and Microsoft and product owner releases.
• Managing user activities such as UAT and supporting User Groups and forums to support new enhancements /ideas/ business challenges.
• Build a collaborative relationship with external vendors whilst maintaining the primary interests of the business.
• Translate business requirements into Dynamics 365 (FO and CRM) solutions in collaboration with stakeholders.
• Design and configure Dynamics 365 (FO and CRM) to optimize client business processes.
• Guide the project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports.
• Define how we measure business and operations success and validate (FO and CRM) system performance.
• Support clients on Dynamics 365 (FO and CRM) standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities.
• Ensure security and access is controlled across the application landscape.
• Lead functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery.

Is this role right for you?

• You have a Bachelor's degree in computer science, Information Technology, or a related field.

• You have a minimum 3 years' experience in a Business Analyst role for Microsoft Dynamics 365.

• You have experience with commercial awareness, communication, interpersonal, time management, and problem-solving skills.
• You have experience in Dynamics 365 implementation, customization, ERP, CRM, AI modules, and reporting tools.

• You have strong analytical skills for troubleshooting and identifying solutions.

• You have excellent communication with diverse audiences.

• You have the ability to work independently and in multidisciplinary teams.

• You are detail-oriented with good judgment for decision-making.

• You are committed to collaboration, teamwork, and positive organizational culture.

• You are proficient in Microsoft Office 365 Suite (Word, Excel, PowerPoint).

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven't already, be sure to create a profile on our Careers page here to remain up to date on the status of your application and learn about new career opportunities as they arise.