Digital Engagement Manager
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
Job Summary
ROLE DETAILS:
- Hybrid Role: 3 days a week in office at our Mississauga ON Location
- Travel: This role requires travel to client and stakeholder sites across Canada. Most travel is centrally located within the GTHA.
The Digital Engagement Manager will work alongside the Senior Manager, Digital Strategy & Engagement to build processes and plans to evolve and improve technology products and processes across the business. These processes will drive company objectives and satisfy consumer needs within all sectors.
The Digital Engagement Manager's purpose is to be the conduit between Compass Digital and Compass Group Canada's Operations and Support Departments to ensure the highest adoption of our technology solutions across the business.
Now, if you were to come on board as our Digital Engagement Manager, we'd ask you to do the following for us:
- Serve as a leader in improving the technology experience within Compass operations
- Identify gaps in efficiencies then explore solutions from an Operations, Marketing, and/or technical perspective
- Host calls and meetings with business partners to consult on the benefits of technology in relation to food and hospitality growth and support
- Lead project discovery activities for technology remediation activities, ensuring that all technology in the field is within its accepted life cycle.
- For remediation projects, manage project pipelines, timelines, and budget calculations.
- Research opportunities and create business cases for new product development, work closely with the Compass Digital Product team for key product improvements.
- Coordinate internal resources, third parties and clients for successful technology launches and management
- Build and maintain Key Performance Indicators along side the Sr. Director of Digital Delivery to continue to nurture Compass Group performance (via utilization of technology)
- Provide ad-hoc support to Sr. Director of Digital Delivery - Canada, and the Compass Digital leadership team
Think you have what it takes to be our Digital Engagement Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:
- Good technical background, with understanding or hands-on experience on how technology can be utilized in food service operations
- A passion for food & food service - This is a critical qualification as each technology solution we provide must be created and deployed with the highest level of care to ensure the hospitality experience is optimal
- Previous Hospitality operations experience is preferred
- Excellent written and verbal communication skills with equally good listening skills
- Proven working experience as a Project Manager, Business Analyst and/or Sales - Preferably in the Information Technology sector
- Solid organizational skills including attention to detail and multi-tasking skills
- Able to travel within Canada 30%-40% of the time
- Advanced experience with Microsoft PowerPoint, Excel, Office and Smartsheets
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.