Data Center Technical Advisor
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We value diversity and are committed to create an inclusive workplace that will inspire us to give our best. Join our team and make a difference.
We are currently seeking a Data Center Technical Advisor, who will play a key role in helping manage our various data centers in the Greater Toronto area and technologies in our various offices across Canada. The incumbent will work closely with different IT teams in the analysis, planning, coordination and execution of changes in our data centers, telecom and server rooms, which are at the heart of the company's IT operations, allowing us to serve our customers across Canada.
What you'll do here:
Assist Operational Support teams and IT Project teams in assessing needs and identifying requirements related to changes in our multiple server rooms across Canada and data centers. Contribute to the analysis, planning and execution of these changes.
Participate in the day-to-day management of our data centers and server rooms by analyzing requests from a technical perspective to quantify work to be done and expertise needed.
Participate in multiple projects in the planning and installation, removal and modification of the various IT physical components including structured cabling infrastructure in various DC and server room types listed above, including coordination.
Modify floor plans, cabling specifications, elevation plans for cabinets and other items, electrical capacity analysis, in relation to changes in our various server rooms, including planning, coordination of the changes and supervising external partners that may be involved.
Take charge and participate actively in change request (RFC), problem-solving and incidents resolution affecting our data centers or server rooms.
Apply procedures and standards related to all data center and server room activities, considering the company's rules, security and global standards.
Participate in documenting processes, including floor plan elevation diagram, stock inventory management and all necessary operational documentation needed in our day-to-day or project activities.
Monitoring and participating in the maintenance of electromechanical components, documenting the findings and reporting the situation to team members.
Provide an internal and external quality customer service in accordance with the values of the company.
Be available for on-call assistance (Rotation between 2 persons)
Frequent travels on a weekly basis to our various data centers/smaller server rooms in the Greater Toronto area and occasionally across Canada.
What you bring to the table:
IT diploma or certification in data center management or other IT infrastructure related certification, or any combination of education and equivalent in infrastructure management (3+ years)
Excellent analytical and problem-solving capabilities and can work quickly and maintain a methodical and calm approach while working under stressful situations.
Solid planning, organizational and coordination skills
Ability to manage your time and your priorities efficiently and respect delays
Demonstrated ability to respond promptly, thoughtfully and effectively to changing priorities and situations.
Team spirit, creativity, autonomy, rigour and focus on quality
Excellent oral and written communication skills
Excellent group communication skills such as leading discussions, briefing sessions, forums, and telephone conferences
Focus on customer service spirit
Intellectual curiosity
Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance and pursue challenging goals
Technical knowledge in various types of equipment (Network, Servers, UPS, etc...), DC structure cabling, various OS (Windows, Linux, AIX)
No Canadian work experience required however must be eligible to work in Canada.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.