Co-op Student - 311 Customer Experience
Req ID: 26101
Vacancy Type: Temporary
Duration: Spring Term - May to August 2025
Number of Positions: 1
Closing Date: 02/04/2025
To be considered for this competition you must be enrolled in a registered co-op program at a Canadian post-secondary institution, and eligible for a Work Term during the specified period. Students must upload proof of enrolment in a co-op program when completing your application.
Job Summary
As the 311 Intern, you will work closely with our Technical Specialists, Supervisors and the entire 311 team to execute administrative tasks and ensure great customer service in a contact centre environment. This opportunity is ideal for candidates interested in contributing their technical skills in Business Administration, Data Analysis and Reporting. Through this internship, you will be developing skills required for working at any customer service-driven organization, especially within a technical discipline.
Duties and Responsibilities
What you'll do:
- Interns will have an opportunity to contribute in a variety of duties such as creating reports and dashboard and administrative tasks
- Responsible for assisting Staff with short-term projects to meet business requirements
- Other duties as assigned by the manager
We're excited about you because:
- You're passionate and thoughtful when it comes to offering an amazing customer service experience
- You aren't afraid to work in a dynamic environment and learn new processes
- Organization is your strength and you love staying on top of projects
- You get creative when it comes to problem-solving
- You'll collaborate with teammates, have strong communication skills, and build relationships easily
What you need to succeed:
- Demonstrates a desire to go above and beyond and hunger to learn and grow
- Ability to adjust with minimal supervision where priorities may shift due to changing business needs
- Strong verbal and written communicator with high caliber, professional business demeanor
- Experience using Microsoft office programs (Word, Outlook, PowerPoint, and Excel)
- A real passion for helping people
Skills and Qualifications
Must Haves:
- Must be currently enrolled in a post-secondary institution as a full-time student, and returning to full-time studies in September 2025.
- Must be currently enrolled in a post-secondary program in Computer Science, Business Management or a related filed
- Reliable; ability to work from home independently and unsupervised
- Excellent communication skills and foundational understanding of customer service
- Customer Service experience
- Attention to detail and ability to problem-solve
- Ability to design meaningful and visually appealing reports curated to the varying business requirements of many client groups
Nice to Have but not mandatory:
- Experience in Data Analytics and Visualization using SQL, Power BI and Excel
- Proficiency in SQL, Power BI, DAX, Excel, PowerPoint, Visio
- Experience in effective Data Modelling
If you meet these requirements and you are ready to jumpstart your career with the City of Mississauga, we would like to meet you. This is an excellent opportunity for post-secondary students to gain exposure to the Municipal Call Centre environment. Our program offers a variety of experiences while working with various groups.
Hourly Rate/Salary: 19.80 - 23.53
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Department/Division/Section: CPS/Corporate Services Dept , CPS/Corporate Business Services Division , Customer Service
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
