Business Analyst, IT

Job Summary

The Mississauga Library is seeking a highly motivated and organized library professional to join the Library Innovation & Technology team as a Business Analyst, IT. Positioned in Hazel McCallion Central Library, the Library Innovation & Technology team serves all 18 library locations across the City, managing the daily operations of the ILS and all related systems in partnership with City IT, as well as leads the planning, implementation, and change management around new technology projects. In alignment with the Library's Future Directions Master Plan, the Library is investing significantly in technology, to make the Library known for new technology integration and application. It is great time to join Mississauga Library to lead in the transformation of technology and customer service in a vibrant, diverse community that is Canada's sixth largest City.

Duties and Responsibilities

Reporting to the Manager, Library Innovation & Technology, the successful candidate will:

• Diagnose, troubleshoot, track and resolve problems relating to the SirsiDynix Symphony Integrated Library System in collaboration with Community Services IT and vendor technical support staff;
• Lead and assist the library business sections in the development of long-term strategy, including developing business cases, RFP's, project charters, project plans and other related documents;
• Develop and present business cases, feasibility studies, concept papers, and position papers relating to key library business technology initiatives;
• Analyze and communicate the value proposition (financial and resource implications) of a particular project or program e.g. business benefits (by outcome), quantified benefits value, costs/ROI, resource implications, risks/costs of not proceeding, etc.;
• Initiate and execute projects utilizing sound project management principles, practices, and theories;
• Assist and provide guidance to the library business sections in the preparation of annual budget and the business planning process;
• Participate in integrated process re-design and system implementation to support technology changes;
• Gather requirements and issues through research with business, vendor and libraries and library organization leads;
• Develop innovative proposals for continuous improvement initiatives or new business ideas;
• Conduct market research, and develop benchmarks and performance measures;
• Lead and manage special projects, committees, and teams to identify opportunities, solutions and action plans;
• Develop and execute acceptance test plans for technological solutions;
• Lead technology change management initiatives to support front line technology skill development
• Perform other duties as assigned or required.

Skills and Qualifications

• Masters of Library/Information Science degree from an ALA accredited institution and/or a post-secondary degree in Information Technology, Computer Systems Analysis or a related field with 3-5 years related experience or an equivalent combination of education and experience or an equivalent combination of education and experience.
• Excellent computer skills with experience with Integrated Library Systems and related applications, discovery layer tools, library applications, and MS Office (Word, Excel, PowerPoint, Visio) is required;
• Experience with emerging library technologies and applications; i.e. digitization, digital resources, RFID technology, media labs and related privacy and security requirements.
• Experience in facilitation and documentation of technical and end-user requirements, business process specification development, report development, and development and execution of acceptance test plans, in accordance with recognized best practices.
• Demonstrated ability to evaluate, recommend and/or standardize processes related to data collection, analysis, measurement, requirements gathering and IT reporting;
• Demonstrated competency with re-engineering of business processes, benchmarking, and performance metrics is an asset;
• CBAP, CAPM, CCBA, PMP or other business analysis/project management designation is a definite asset.
• Ability to translate various stakeholder needs into system requirements and modify work practices and models to ensure systems meet business requirements;
• Strong research, analytical and problem-solving ability supported by project management experience, team leadership and facilitation capabilities;
• Strong communication and presentation skills and ability to build relationships with a wide-variety of stakeholders;
• Ability to interact with a diverse group of executives, managers and external business partners.
• Strong training and change management skills