IT Specialist

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: IT Specialist
Time Type: Full Time

The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the staff using technology. Provide internal IT support (server security, software updates, hardware maintenance etc.).

KEY DUTIES AND RESPONSIBILITIES

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Communicating with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Maintaining/repairing/replacing PC and laptops parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications and testing and evaluating new technology.
• Working continuously on a task until completion (or referral to third parties, where appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with staff and other professionals.
• Creating positive external and internal image, including taking care of self- appearance and workplace
• Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company.
• Professional skills development by participation in training and constant self-education
• Knowledge of goals of quality, environment protection, safety and working in accordance with the policy of the company
• Compliance with commercial and business

Network Infrastructure and Printer Management
• WAN/LAN monitoring.
• Monitoring DNS, DHCP.
• Internet traffic monitoring; and Maintaining network cables and WIFI.
• Ensuring proper connection to printers; and assisting in servicing printers.
• Ensuring proper connection to printers; and assisting in servicing printers.

General Maintenance:
• Solve IT Support ticket requests; and Manage IT inventory.
• Other tasks not specifically listed in this document may be assigned from time to time.

Quality, Health & Safety:
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Technical School, Bachelor level in IT preferred but not required.
• Min. 3 years of Experience from Enterprise environment

General Operations Skills/Competencies:
• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening.
• Service oriented and able to resolve customer grievances.
• Strong interpersonal skills, building professional relationships internally and externally.
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results.
• Both a team builder and a team-player
• Excellent organizational and time management skills

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Knowledge of VM platforms such as Citrix and Windows.
• Knowledge of Cisco IOS specifically with Security Appliances and Managed Switches.
• Knowledge of MS SQL and SharePoint; and
• Overall knowledge of Microsoft Office Suite & Windows OS
• Intermediate troubleshooting skills of print related issues
• Drive and Printer Mapping
• Intermediate understanding of Network services TCP/IP
• Manage ticket reporting tool ensuring SLA's met
• Ensure clean and organized racking of hardware and patching in the designated IT space as well as managing Vendor network circuits and Security Server solutions
• Strong knowledge of industry standard databases and toolchains
• Strong knowledge of current development tools and standards, including version

Physical Demands
• Prolonged periods sitting and standing at a desk and working on a computer.
• Occasional travel may be required; national and International (approximately 15-20%)
• Requirement to regularly travel and support multiple buildings in local area
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.