Sr Field Service Technician

Join the industry leader to design the next generation of breakthroughs

As a Senior Field Service Technician here at Honeywell, you will be accountable for providing exceptional technical support and service to our customers. You will play a crucial role in ensuring the efficient and effective operation of our customers' systems and equipment. Your expertise and problem-solving skills will be instrumental in resolving technical issues and maintaining customer satisfaction.

You will report directly to our Sr Field Service Supervisor and you'll work on customer sites.

In this role, you will impact the success of our customers by delivering high-quality technical support and service, ensuring the smooth operation of their systems and equipment.


Key Responsibilities:

• Work on small projects under supervision
• Work with Service Manager to Maximize spot and SSJ revenues
• Understand HVAC baseline and should have knowledge of HVAC planned systems
• Ability to escalate items to drive solutions
• Be able to work independently onsite on BAS contracts as an Honeywell representative
• Reports on-going performance and proactive opportunities to the customer, maintains reporting systems that provide accurate, timely and pertinent information on contract performance (PM Reports, Forge Reports)
• Supports and incorporates a continuous quality improvement philosophy that encourages innovation, cooperation and teamwork
• Coordinate Honeywell resources on site to maximize productivity and adherence to contract performance objectives
• Help in Honeywell team technical development by providing training and sharing knowledge with other technicians.

#LI-Remote

YOU MUST HAVE

• Post-Secondary education in an engineering or technical field with knowledge of HVAC
• Minimum of 6 months of experience within technical or business field
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
• Able to work after hours to attend urgent calls on a rotational basis on call
• A Class G driver's license

WE VALUE

• Minimum of 1+ years of experience within technical or business field
• Training/Certification on Honeywell software programming tools.
• Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
• Demonstrated ability to use tools and test equipment.
• Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements
• Previous technical/installation experience
• Previous customer service experience.

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.

Additional Information

• JOB ID: HRD262103
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt