Lead Field Service Technician

Driving Infinite Possibilities Within A Diversified, Global Organization

As a Lead Field Service Technician- Security here at Honeywell, you will have the opportunity to lead and oversee our Security Field Service team, ensuring efficient and effective service delivery to our customers. Your technical expertise and leadership skills will play a crucial role in driving customer satisfaction and business growth in the Security business unit.

You will report directly to our Sr Field Service Supervisor and you'll work out of our Markham, ON location.

In this role, you will impact the success of our Security Field Service operations, directly contributing to customer satisfaction and loyalty.

Key Responsibilities

• Be able to work independently onsite on Security (Access, CCTV) contracts as a Honeywell representative with daily responsibilities including preventive maintenance
• Manage, coordinate, and deliver small projects with minimal supervision
• Work with Service Manager to Maximize Service Jobs revenues
• Understand Honeywell contracts with (Security) and be able to clearly articulate it
• Ability to escalate items to drive solutions
• Provide support to Sales/Estimation Team for quoting new opportunities on Security jobs
• Be technically strong to provide solution design and commissioning on Security Systems as key deliverables
• Supports and incorporates a continuous quality improvement philosophy that encourages innovation, cooperation, and teamwork
• Coordinate Honeywell resources on site to maximize productivity and adherence to contract performance objectives
• Help in Honeywell team technical development by providing training and sharing knowledge with junior technicians.

YOU MUST HAVE

• Minimum of 5 years of experience within technical or business field
• Minimum of 3 years of experience with security system - CCTV and Access Control experience
• Post-Secondary education in an engineering or technical field
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
• Able to work after hours to attend urgent calls on a rotational basis on call
• G driver's license

WE VALUE

• Experience on Fire Systems will be an added advantage.
• Training/Certification on Honeywell software programming tools.
• Training/Certification on Networking protocols and products.
• Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
• Demonstrated ability to use tools and test equipment.
• Previous industry experience
• Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements
• Previous technical/installation experience
• Previous customer service experience.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

Honeywell Aerospace Technologies (AT) products and services are found on virtually every commercial, defense, and space aircraft in the world. We build aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more, and connect many of them via our high-speed Wi-Fi offerings. Our solutions create healthier air travel, more fuel-efficient and better-maintained aircraft, more direct and on-time flight arrivals, safer skies and airports, and more comfortable flights, along with several innovations and services that reflect exciting and emerging new transportation methods such as autonomous and supersonic flight. Revenues in 2023 for Honeywell Aerospace Technology were $14B and there are approximately 21,000 employees globally. To learn more, please visit click here.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here.

Additional Information

• JOB ID: HRD257413
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt