Careers at Conestoga | Conestoga College

conestogac.on.ca

Job Title: IELTS Technician & IAM Officer

Requisition #: 25-0106

Location: Waterloo

Department: IELTS Operations

Payband: G

Starting Rate: $33.55

Payband Range: $33.55 - $38.88

Hours/Week: 37.5

Posting Date: Friday, March 28, 2025

Closing Date: Tuesday, April 8, 2025 at 11:59 PM EST

Vacancy Type: Support Staff - Full-time

Description

Position Summary

Support Staff Full-time Replacement Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The IELTS Technician & IAM Officer is responsible for preparing, maintaining, and supporting International English Language Language Testing System (IELTS) technologies for computer delivery and identity authentication management (IAM).

Successful candidates will be required to conduct work within Ontario and must be available to work Thursday to Monday, 8:30 a.m. to 4:30 pm, on-site as required at testing locations in Brantford, Kitchener, Waterloo, and Milton, working on-call, in rotation, for emergencies on test days.

Responsibilities

Technical maintenance

Correspond with IDP Education (IDP Australia) and Cambridge English support teams on IELTS system updates and changes
Monitor computer health status through Inspera to ensure smooth test operations
Validates test sitting details following data imports from IELTS Web Administrative System (IWAS), Inspera and IAM systems
Assist with Inspera access and authentication
Manage Video Call Speaking (VCS) forms, Zoom cloud platforms and Secure File Transfer Protocol (SFTP) systems and download speaking interviews to SharePoint
Monitor and archive closed circuit television (CCTV) camera footage at Computer Delivered (CD) lab venues for audit and compliance purposes
Provide support and training for IELTS Examiners and test day staff

IAM equipment

Prepare laptops and IAM kits with venue-specific data, verifying equipment and supplies
Manages IAM data transfers, including photo uploads and secure storage
Load test day information to college systems
Review and edit test taker photos for compliance
Manage IAM inventory and maintain equipment
Create and maintain documentation for test day staff

Test day

Ensure all workstations are operational before test day and validate test sitting details
Verify that test content has been downloaded
Ensure IAM systems at off-site venues have correct candidate data
Assist staff in resolving technical problems

Computer Delivered IELTS venues

Set up new computer labs, install Inspera on computers, and prepare workstations according to the International Development Program (IDP) CD IELTS requirements
Perform remote computer verification and network connectivity
Diagnose and troubleshoot hardware and software issues; implement solutions and procedural documentation; report major technical issues to Cambridge English

Website and social media

Collaborate with Web Services to update the website
Monitor www.IELTScanada.ca to update testing locations, test dates, website design and make administrative changes
Update Google Business Profile, including Google ads

CELPIP and other testing support

Support the Paragon Canadian English Language Proficiency Index Program (CELPIP)
Configure and test equipment, including scanner, camera, signature pad, and headsets

Qualifications

Two-year diploma in Information Technology or a related field is required
Minimum three years of experience with logistics, identity management, computer security, hardware and software support, and working with databases
Highest degree of accuracy and attention to detail; excellent organizational and time management skills and the ability to complete tasks with frequent interruptions
Good judgement, problem-solving and decision-making skills
Self-directed and able to work independently with minimal supervision in a high-stress, deadline-driven environment
Strong technical and computer literacy skills
Adhere to the highest standards of security and confidentiality
Access to reliable transportation and ability to travel to testing venues across Ontario

#LI-POST

Apply Now

Apply to this requisition Print this requisition

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

Requisition Details

Description

Position Summary

Responsibilities

Qualifications

Apply Now