Audio Visual Analyst

A Brief Overview

Reporting to the Director, Infrastructure & Operations, Smith School of Business, the Audio Visual Analyst is the subject matter expert responsible for the installation, maintenance, troubleshooting and support of complex AV systems and infrastructure including control systems, projectors, cameras, lecture capture, audio processors, microphones, and video conferencing solutions. The incumbent will develop solutions to recurring issues while ensuring the reliability of the technology is varying settings including classrooms, meeting rooms, student spaces, and event spaces at both Kingston and Toronto locations. This position maintains close working relationships with the Smith Video Conference Services team and Central Queen's Digital Classrooms team. The Audio Visual Analyst completes frequent training and obtains the latest industry certifications from Crestron, Netgear, AVIXA, QSC, CompTIA, etc.

The Audio Visual Analyst is responsible for researching emerging Audio-Visual technologies and will propose and implement system upgrades or integrations to improve teaching and learning experiences. The incumbent leads the selection and adoption of multimedia educational technologies and provides ongoing training to staff and faculty on available technologies and their use. This position is responsible for developing detailed technical documentation and managing asset/inventory records.

This position develops and documents standard operating procedures to support the use of online educational technologies. This position provides ongoing training to other multimedia development staff on the available technologies and their use. This position recommends, evaluates and leads implementation of streaming infrastructure upgrades. This position also establishes and implements video infrastructure maintenance routines.

What you will do

• Acts as the subject matter expert in the selection and adoption of multimedia educational technologies.
• Provides ongoing training to other multimedia development staff on the available technologies and their use.
• Recommends, evaluates and leads implementation streaming of infrastructure upgrades.
• Coordinates the development, production schedule, and implementation of online education technologies, including audio, video, and graphic materials.
• Recommends, creates and implements course content, including audio, video, and graphical materials.
• Trains faculty and staff in the use of multimedia and educational technology tools.
• Establishes and implements video infrastructure maintenance routines.
• Other duties as required in support of the department and/or unit.

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

• More than 3 years and up to and including 5 years of experience.
• Experience with communication protocols, hardware, and real time operating system programming considered an asset (e.g., IP, TCP, POP3, etc.).

• Experience in graphic design and production with a familiarity of graphic/multi-media design tools and technologies considered an asset (e.g., Photoshop, Illustrator, Flash, ProTools, AfterEffects, etc.).

• Experience in integration technologies, methods and capabilities considered an asset (e.g., REST, SOAP, API etc.).

• Experience in sound design and audio post-production tools and technologies considered an asset (e.g. Wwise, F-Mod).

• Experience with operating systems technologies considered an asset (e.g., Linux OS, Windows OS, AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, VMware, VM backups tools, etc.).

• Experience working with managed and virtual desktop technologies considered an asset.

• Experience in general IT infrastructure with a focus on installation, configuration, and maintenance of IT systems software and hardware considered an asset.

• A related IT administrator/developer/architect certification is considered an asset.

• A PMP (Project Management Professional) certification considered an asset.

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.

• Provide effective consultation and advice on non-straightforward and/or complex issues.

• Interaction with others requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the different needs of different audiences.

• Builds relationships, trust and credibility.

• Prioritize and distribute work to deliver objectives on time and to the highest standard.

• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.

• Actively participate in project team meetings and develop individual and unit project plans.

• Lead procedural or technological change within a unit.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Seek information and input to fully understand the cause of problems.

• Appropriately assesses risks before making a decision.

• Contribute to the creation and evaluation of possible solutions.

• Take action to remove obstacles and address problems before they impact performance and results.

• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.

• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.