Application Support Analyst

About Canadian North

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100% Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About this position:

The Applications Support Analyst is a highly motivated, enthusiastic solutions-driver with both business skills and technical IT knowledge with a deep understanding of how the systems and applications function.

The Applications Support Analyst will play a pivotal role in maintaining and solving issues ensuring applications and systems runs smoothly within the business.

Duties & Responsibilities:

Incident/Request Management:

• Monitor and provide technical support to teams, responding the incidents and requests made in a timely and efficient manner.
• Resolve incidents and problems related to the application and system;
• Document issue/problem, business impact, root cause and resolution.

Application Improvements and Adoption

• Collaborate with business to identify opportunities for improvement

• Translate business requirements into clear and concise technical specifications for vendors

• Maintain and update technical documents, procedures and training
• Deliver training to teams as needed

Application and System Maintenance:

• Keep abreast of application and system roadmap.
• Communicate recommendations of necessary upgrades or application roadmap based on business needs and requirements.
• Work with project teams to prepare and implement maintenance and upgrading plans for applications and systems.
• Manage application and system user accounts and profiles.

Application/System Testing and Validation:

• Develop test plans, scenarios, and scripts to validate system functionality against business requirements.
• Coordinate user acceptance testing (UAT) with stakeholders and end-users, ensuring that systems meet user needs and expectations.
• Facilitate issue resolution and support the resolution of defects identified during testing.

Skills & Qualifications:

• Degree/Diploma in information technology, computer science, business administration, or a related field.
• Proven experience as an Application Support Analyst, with a minimum of 3-5 years of hands-on experience supporting applications/systems.
• Analytical mindset with strong troubleshooting skills to determine the root cause of issues/problems; understand business impact to provide resolution to issue or problem.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders.
• Knowledge of IT governance, security, and compliance standards.
• Asset - Airline experience

Closing date: February 7, 2025