Senior Systems Architect

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
We are looking for a talented Senior Systems Architect to join our team. You will support and maintain our ISP clients' platforms, lead projects, and drive innovation through automation and new technologies. If you are a proactive problem-solver with excellent communication skills and a passion for technology, we invite you to apply.

What you'll do:

• Provide ongoing support and maintenance for our ISP clients' service delivery platforms, including software updates, new service development, and support.
• Respond to customer support requirements during regular business hours (9am - 5pm Eastern, Monday - Friday).
• Conduct quality assurance testing on the clearcable server platform, identify security bugs, document findings, and take corrective action.
• Create scripts and generate reports related to various aspects of our ISP clients' platforms to assist with implementation efforts, system updates, and general diagnostics or analytics.
• Act as the lead systems administrator on specific projects assigned by management.
• Develop and manage the hypervisor platform to host Clearcable SOE virtual machines, working with the team to document and plan.
• Develop and implement automation processes and software to enhance our ability to deploy and support systems.
• Collaborate with senior executives, sales, and Lead Team staff on product development.
• Stay up-to-date with new technologies, industry trends, infrastructure best practices, tools, and techniques, and make recommendations that drive business value.
• Be available for consulting and support initiatives, including after business hours as needed. This may include assisting support queue staff, working on implementation projects or support cases, or responding to emergency escalations.
• Participate in routine stand-up meetings with the systems administration team.
• Track and record all time usage in the company Timekeep software. Submit requests for new project codes to the Timekeep administrator, an LT member, or senior management.
• Work in a fast-paced environment with the ability to adapt and change priorities as business needs evolve.
• Maintain positive, constructive relationships that promote company culture and service quality.
• Continue research and development of next-generation Standard Operating Environment (SOE) virtual machine appliances, including documentation and training for operations staff.
• Maintain the company Entropy broker, NTP service, and other internal platforms and solutions you have been involved with.
• Complete server audits of clients' non-Clearcable server inventory as needed.

What you bring:

• 3-10 years of extensive software development experience or equivalent
• University, College, or Technical school diploma.
• Proficiency in Linux fundamentals and management (Debian, RHEL - Rocky, CentOS).
• Infrastructure management experience (KVM/QEMU, VMWare, Citrix XenServer).
• Knowledge of storage solutions (NFS, Ceph, ext4, zfs).
• Ability to code and script in multiple languages (Python, Perl, Bash).
• Experience with observability tools for monitoring and logging (Prometheus/VictoriaMetrics, Nagios/Icinga2, Syslog-ng/rsyslog).
• Ability to review and address reported CVEs and maintain security updates and patches.
• Promptly answer support-related emails, phone calls, and other electronic communications.
• Excellent written and spoken English communication, organizational, and interpersonal skills.
• Ability to work independently and efficiently to meet dynamic customer demands.
• Self-motivated and detail-oriented.
• Strong leadership skills.

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 141 Hester Street (108), Hamilton, ON
Travel Requirements: None
Posting Category/Function: Technology & Systems Administration
Requisition ID: 317897

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology