Regional Systems Officer

Do you thrive in dynamic, challenging environments where your technical expertise can make a real difference? If you have a knack for solving complex technical issues and are keen on supporting the evolution of in-court technologies, we have the perfect role for you.

As a Regional Systems Officer, you'll be at the forefront of enhancing the functionality and reliability of our judicial systems. Your role will be pivotal in ensuring the smooth operation and continuous improvement of our business applications, systems, and hardware.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

As a Regional Systems Officer, you will:

• provide technical expertise and support to clients relating to the evaluation, testing, installation, administration, maintenance and operation of business applications, systems and hardware for geographically dispersed sites
• provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic evidentiary display systems, remote witness testimony and video conferencing
• provide continuous maintenance, monitoring and testing for multiple, geographically dispersed sites or back-up support to prevent downtime by: identifying and performing troubleshooting in relation to system performance (hardware/software/network)
• provide technical support for non-standard devices and software for the Judiciary
• liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement or modification of systems or services as may be required
• provide advice on technical strategies, solutions and tools on behalf of Court Services and the Judiciary
• provide Tier 2 support and training to end-users

How do I qualify?

Mandatory

• you must have a minimum of a valid driver's licence class "G" or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available.

Information Technology Knowledge and Skills

• you have knowledge of information technology concepts and principles
• you have knowledge of various types of computer hardware such as servers, desktops, notebook computers, MFDs, peripheral equipment and network technologies (wiring, routers, switches, local area networks, wide area networks and wireless networks)
• you have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures
• you have basic audio-visual knowledge for support of audio systems and electronic displays

Communication and Interpersonal Skills

• you have proven written and verbal communication skills
• you have interpersonal skills with tact, judgment and discretion
• you can work independently and in a team environment
• you have knowledge of training methods and practices to prepare and deliver training to users

Reasoning, Analytical, Evaluative and Problem-Solving Skills

• you have analytical, evaluative and problem-solving skills to diagnose system failures and troubleshoot equipment breakdowns and provide corrective action plans and recommendations
• you have prioritization, organizational, and coordination skills to respond to service requests and other tasks in a timely manner