IT Technical Specialist

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Senior Manager, Business Applications
Number of Positions: 1
Internal Application Deadline: December 27, 2024

Purpose of the Role:

The IT Technical Specialist (Corporate Applications) designs, builds and maintains Commercial off-the-shelf software solutions and services. Reporting to the Sr. Manager, Business Applications, the IT Technical Specialist develops and/or promotes technical solutions which support LifeLabs' business requirements. This role works closely with business users to develop new business requirements and to assess requests for enhancements. They will also support any change management related to updates/changes in business processes and system functionality.

Your responsibilities will include:

Design, build, implement and maintain Commercial off-the-shelf (COTS) software solutions and services

• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code
• Perform technical development activities (Java, PL/SQL, Biapps and reports) and functional module configuration work in Oracle Fusion Applications, Oracle EPM, Oracle Application Express, Kronos and other COTS applications
• Integrate third party products into internal systems as well as support and upgrade implemented systems
• Implement solutions and execute upgrade plans partnering with the appropriate IT teams
• Build technical solutions that automate business processes
• Ensure technical integration of business process solutions during transition of new applications to Production
• Effectively prioritize workload and meet deadlines
• Identify problems and makes recommendations regarding most expedient approach to problem resolution
• Manage changes to the Business, Data and Applications architecture
• Formulate detailed specifications based on user requirements
• Debug software programs and procedures
  
  

Liaise with Business Relationship Management team to formulate new system requirements and assess enhancement requests to fulfil ongoing business needs

• Analyze business requirements; conducts feasibility tests
• Prepare functional/technical specifications
• Conduct high-level system function design
• Manage system scope and user expectations
  
  

Support the change management and adoption of new systems and processes by stakeholders

• Coordinate user acceptance test
• Prepare system user guides and communication material
• Arrange and deliver user training
• Liaise with QA and business users for system migration
• Liaise with IT Technical and Operation Teams for production readiness

What you bring to the role:

• Bachelor's degree in computer science or other related discipline
• Minimum of 3 years of experience as a Functional/technical consultant/developer in Oracle Fusion Applications, Oracle EPM, Oracle Application Express and other COTS applications
• 3 years of experience as a consultant/Application Support Analyst
• 3 years of experience in Implementing / supporting Oracle Fusion Application/Oracle EPM/Archer/Visual Lease
• Experience with Kronos would be an asset
• Knowledge of Visual Studio Team Services (VSTS), Azure Devops
• Experience in a healthcare environment is a plus

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!