IT Deskside Analyst

Job ID : 3424

Closing Date : 04/16/2025

This position could be located in the following location(s): Corunna Site - Corunna, ON

Who We Are:

At NOVA Chemicals we are reshaping plastics for a better, more sustainable world. Our dedicated team of talented individuals works collaboratively to create circular plastic solutions that make everyday life safer, healthier and better. With a focus on safety, social responsibility, and environmental stewardship, we strive to constantly improve and shape the future of our industry. Join our team of talented professionals who are passionate about making a difference and be a part of our journey towards sustainability leadership. Together we can create a better, more circular tomorrow.

NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.

NOVA Chemicals' Information Technology (IT) team provides IT solutions for our employees across business and manufacturing teams. We are seeking an IT Deskside Analyst to join our Manufacturing Platform Technologies team. This position will be located at our Manufacturing site in Corunna, Ontario.

In this role, you will collaborate with highly motivated team members across various NOVA Chemicals locations to implement solutions and deliver exceptional customer service. You will have the opportunity to provide IT solutions to business stakeholders along with growing your own skills by learning existing and new technologies as they are introduced into the environment.

You Will Use Your Expertise To:

• Gain an understanding of the various Information Technology (IT) infrastructure components used in a corporate environment and their interdependencies
• Understand the client PC, server and networking environments and the relationship between these technologies in a Microsoft environment
• Configure and deploy client workstations and associated hardware at various locations
• Perform client device troubleshooting and driver management
• Troubleshoot and configure the components within a Microsoft client and server operating system
• Participate in the execution of test plans and the implementation of new technology
• Manage and upkeep accuracy of client asset inventory records
• Gain an understanding of Microsoft System Center tools for asset control, deployment, and operations management.
• Collaborate with peers to prioritize, develop, and execute plans for assigned activities and hardware refresh projects
• Apply IT processes and follow procedures to successfully deliver on assigned work
• Gain an understanding of Microsoft Active Directory and Group Policies
• Collaborates with IT peers, business stakeholders and vendors to develop solutions
• Develop and maintain technical documentation

What We Are Looking For:

• Diploma or Bachelor's Degree in Computer Science or Computer Technology with little or no practical experience
• Motivation to learn and is tenacious at troubleshooting issues
• Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably
• Ability to work and collaborate within a highly technical team, build on each other's ideas and is eager to learn new technologies.
• Strong organizational and communication skills along with the ability to adapt to changing circumstances
• Clarifies information or instructions relevant to their job
• Ability to remain focused, methodical thinker and possesses a high attention to detail
• Effectively gathers information and understands customer needs to achieve resolution
• Excellent interpersonal skills, providing quality customer service
• A demonstrated commitment to safety

The following would be considered an asset:

• Knowledge of Microsoft System Centre, InTune and/or Auto Pilot
• Knowledge of Microsoft Active Directory and Group Policy
• Microsoft and other industry certifications
• Ability to develop VB and PowerShell scripts to automate Microsoft Windows
• Knowledge of Microsoft SQL syntax and the ability to develop queries
• Knowledge of FreshService or other ITSM tool

You Can Stand Out If:

• You are passionate about your work and put care and thought into all that you do.
• You are responsible and follow through with your commitments to others and to safety.
• You are innovative and are willing to challenge your biases when problem solving.
• You are collaborative, inclusive, and work well with others towards team goals.

Additional Information:

• Relocation will NOT be considered for this position
• The successful candidate is required to provide proof of a valid driver's license

Why NOVA Chemicals?

NOVA Chemicals' flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location and are an element of the "Total Rewards" package used to reward employees.

Check Us Out Online:

• Visit our NOVA Chemicals' website
• Follow us on X, YouTube, and Instagram for company news.
• Follow us on LinkedIn and Glassdoor for job updates.

All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Accommodations for job applicants with disabilities are available on request.