Sr Program Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are looking for strong leaders to join our Technology Wireless/Connected Home/Customer Experience, Rogers Bank and TSC Project Management Office. Our mandate is to ensure we consistently work as One Rogers to deliver excellence with urgency through disciplined execution. Our approach focuses on the quality end-to-end experience of our employees and customers, sustainable performance and value and continuous improvement. In addition to being able to manage simultaneous complex programs, successful candidates should be able to lead, mentor and manage a team of project management professionals in delivering various project portfolios.

What you'll do:

• Build and foster a trusted partnership with sponsors and key stakeholders, proactively managing stakeholder relationships.
• Lead a portfolio of highly technical projects, ensuring delivery on plan and on budget
• Manage and provide portfolio oversight, partner with stakeholders to understand priorities and resource needs.
• Own, direct, manage, and oversee the daily delivery components of complex program(s) /project(s)
• Proactively review the performance of projects within the portfolio, working with all stakeholders to mitigate issues and risks to deliver on scope, schedule and cost objectives.
• Ability to lead and motivate a team of project management professionals by providing guidance, direction and coaching to achieve work objectives and improve performance and skills.
• Ability to set annual performance targets for individuals and the team, setting development plans and conducting performance reviews
• Provide regular visibility to project status (key decisions, dependencies, issues, risks, metrics) on a standard cadence through status reporting and project reviews.
• Implement standards and drive continuous improvement of project management practices.
• Participate in the development and implementation of processes and change management activities.
• Focuses on continuous improvement. Challenges the status quo and breaking paradigms to identify ideas for change and becomes the force.
• Develops an environment that embraces change; makes change happen, even if the change is radical, and helps others to accept new ideas
• Building a high-performance technical project team that understands how to effectively deliver high value services through internal, outsourced partners and other vendors
• Building a team with a customer and delivery focused culture that is agile, responsive and seen as providing excellent service

What you bring:

• 10+ years end to end management of large-scale complex program/portfolio management in large organizations or consulting firms.
• 10+ years people management experience with demonstrated success in coaching and developing high performing teams.
• Experience in every phase of a large agile, waterfall and hybrid program or group of smaller projects, including initiating, planning, execution, monitoring & controlling and closing all technical, fiscal and administrative functions of projects.
• Project Management Professional (PMP) Certification and Certified Scrum Master (CSM) and/or other Agile certification preferred
• Strong knowledge of project management methodology and best practices (e.g. PMI, Agile/Scrum/Kanban), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint), JIRA, Confluence and MS Project and strong understanding of Product/Project/Software Development Life Cycle
• Provide direction and leadership to project teams & team members (i.e. vendors, architecture, engineering, QA, business and system analysts, technical specialists, other project leaders).
• Coaching and guidance of the Technical PMs
• Bachelor's degree or years of equivalent experience
• Highly developed interpersonal skills with high energy, strong executive presence, and proven ability to create effective, cross-organization relationships, collaborating and communicating across business and technology stakeholders.
• Very strong process and problem-solving leadership skills at both strategic and functional levels.
• Ability to succeed in challenging and ambiguous situations and thrive in a fast paced and changing environment
• Use of formalized methodology and project tracking tools, forecasting, planning, financial controls, budgeting, risk management, issue management and organizational change management techniques
• Experience working in a matrix environment on-prem and virtual teams
• Track record of building strong partnerships with internal and external partners, team members and vendors
• Ability to effectively engage, influence, negotiate and communicate program / project reviews to Senior and C-level leadership team
• Proven ability to build, mentor, and retain a team of top talent.
• Proven ability to direct cross-functional teams and act as path of escalation and resolution.
• Proficiency in Microsoft Office product suite.
• Knowledge of JIRA project management tool

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
• TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Information Technology
Requisition ID: 318953

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology