Solution Architect

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

What you'll be doing:

1. Provide pre-sales technical advisory services to sales teams (5%)

• Conduct product demonstrations and presentations.

• Analyze and understand customer requirements.

• Design and architect solutions.

• Collaborate with internal teams.

• Assist with project cost and resource estimation.

• Provide technical diagrams and documentation.

2. Interface with key decision makers (CIO to IT staff) of current & potential customers (15%)

• Understanding Customer's business goals.

• Building relationships of trust & trusted advisor.

• Participate in technology assessments.

• Collaborating on roadmaps and planning.

• Handling technical concerns and objections.

3. Design differentiated technical solutions that fit & solve customer challenges (30%)

• Create customized solutions and designs.

• Customization and integration.

• Collaborate with internal teams.

• Evaluate and select technology.

4. Advance solution specifications internally for product fulfillment (5%)

• Translate Customer requirements.

• Collaborate with product management.

• Define technical implementation details.

• Align with engineering teams.

• Evaluate risks and constraints.

5. Gain and maintain a deep understanding of product sets and provide feedback into their evolution (5%)

• Product research and analysis.

• Participate in product development meetings.

• Testing and validating new product features.

• Sharing Customer feedback.

6. Assume the lead for technical responses on RFP, RFQ, and RFI documents (5%)

• Review and analyze technical request.

• Develop technical Solutions proposals.

• Write and edit technical response.

7. Aid sales team in understanding technical solutions (30%)

• 4-6 Customer facing meetings a week.

• Participate in discovery session and proposal presentations.

• Develop proposals in partnership with Sales.

• Training and knowledge transfer to help enhance sales skills.

• Answer technical inquires from sales.

What you will Bring:

• In-depth understanding of enterprise-level IT infrastructure, including networks, servers, storage, databases, and operating systems.

• Proficiency in various architectural frameworks and methodologies, such as OSI Layer 1, 2 and 3 networking The Open Group Architecture Framework (TOGAF) or Zachman.

• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and their respective services.

• Strong knowledge of MPLS, SD-WAN, MPLS, EPL, EVPL, VPLS.

• Strong knowledge of TCP/IP, Routing (BGP,etc).

• Strong knowledge of Microsoft Team, Operator Connect, Time Phone Mobile.

• Strong knowledge of Meraki and Cisco.

• Strong knowledge of Contact Center, VOIP, SIP.

• Expertise in designing and architecting complex solutions using a combination of on-premises, cloud, and hybrid environments.

• Proficiency in programming languages, scripting, and automation tools to support solution design and implementation.

• Knowledge of security best practices and experience in designing secure solutions.

• Understanding of data integration, ETL processes, and data modeling.

• Familiarity with service-oriented architectures (SOA), APIs, and microservices.

• Excellent understanding of business processes, models, and challenges across various industries and domains.

• Strong analytical and problem-solving skills to assess complex customer requirements and design appropriate solutions to address them.

• Effective interpersonal and communication skills to effectively collaborate with stakeholders at all levels, including technical teams, non-technical stakeholders, and C-level executives.

• Project management and organizational skills to manage multiple projects, prioritize tasks, and meet deadlines.

• Sales Skills.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program)

  • Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program

  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

  • Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 317914

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Corporate