IT Technician

UNLIMITED POSSIBILITIES AHEAD.

Position: IT Technician
Status: Full-Time

Dealership: Brampton East Toyota and Brampton Honda
Department: Head Office

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You'll Enjoy:

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events
• And more!

Job Summary:

We are seeking an organized and detail-oriented IT Technician to join our team. The IT Technician will assist in overseeing the daily operations of the IT department at Brampton dealership, ensuring smooth operation of IT services, troubleshooting issues, coordinating projects, and supporting staff with technical needs. The ideal candidate will have excellent communication skills, strong technical knowledge, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Assist in the coordination of IT projects, including scheduling, tracking progress, and reporting on key milestones.
• Provide first-level technical support to staff, troubleshooting hardware, software, and network issues.
• Manage and track IT assets, including inventory control, procurement, and maintenance of equipment.
• Manage the IT ticket with OpenRoad IT Team and external service provider, ensuring timely resolution of issues and escalating when necessary.
• Liaise with vendors and service providers to ensure efficient service.
• Maintain accurate records of IT equipment, licenses, warranties, and support agreements with OpenRoad IT team and other service providers.
• Support IT infrastructure maintenance, including servers, networks, and security systems.
• Coordinate and assist in user training for new software or systems implementations.
• Collaborate with the IT team to implement IT policies and best practices.
• Assist in maintaining system backups, security protocols, and compliance with company standards.

Qualifications:

Education:

• Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience:

• Minimum of 2 years of experience in IT support or coordination.

Technical Skills:

• Knowledge of network systems, hardware, software, and troubleshooting techniques.
• Experience with IT asset management, ticketing systems, and user support.
• Familiarity with common business applications (Microsoft Office, email clients, etc.).
• Certifications: IT certifications (such as CompTIA, Microsoft, or Cisco) are a plus.

Key Competencies:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Problem-solving mindset with attention to detail.
• Adaptability and willingness to learn new technologies.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4172

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.