Senior UX Designer

About Introhive

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.

We've grown a lot since we began our journey in 2012, but our core mission remains the same - help B2B organizations capture and deliver Customer Intelligence to teams, when and where it matters most to find, win, and grow more business.

Introhive is the fastest growing B2B customer intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte's Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.

*This position is a remote position and can be located anywhere in Canada*

The Opportunity

As a Senior Product Designer (UX/UI), you will take the lead in crafting intuitive, user-focused digital experiences that solve real-world problems. This is a design role that requires a deep understanding of user needs and a commitment to evidence-based solutions driven by research and data.

You excel at turning insights into actionable designs, creating interfaces that are not only visually compelling but also accessible and effective. Collaborating with cross-functional teams, you will play a pivotal role in improving existing products while envisioning innovative solutions for the future.

You bring a passion for design, a user-first mindset, and a collaborative approach that ensures alignment with business goals. Whether through wireframes, prototypes, or user testing, you'll use your skills to deliver exceptional user experiences that make a meaningful impact.

We value diverse perspectives and encourage you to apply even if you don't meet all the listed qualifications. If you're curious, empathetic, and driven to grow, we want to hear from you.

Your Responsibilities

• COLLABORATIVE ENGAGEMENT
• UX DESIGN
  • Design Principles: Apply user-centered design principles to craft experiences that are intuitive and visually compelling.
  • Flows & Wireframing: Define journey maps, user/task flows, and explore content hierarchy, navigation and interaction approaches with low fidelity mockups. .
  • Interface Design & Prototyping: Collaborate to create and refine screen layouts and clickable prototypes for a variety of platforms, ensuring designs meet accessibility and usability standards.
  • Design Standards: Deliver descriptive and well-organized design assets that align with team templates, formatting practices, and UX/UI standards.
  • Copywriting: Craft concise microcopy (e.g., labels, calls-to-action, instructional text) that supports usability and ensures user clarity.
    
  RESEARCH & COLLABORATION
  • User Research: Participate and lead user research activities (e.g., interviews, usability testing) to gather insights and improve understanding of how users interact with our products. Assist in gathering and organizing qualitative and quantitative user feedback, helping to uncover actionable insights to inform design decisions.
  • Usability Testing: Support usability testing efforts by preparing test scenarios, prototypes, and scripts, as well as observing and documenting user behaviors during sessions.
  • Research Collaboration: Partner with product manager, senior designers and researchers to plan and execute user research activities, such as interviews, usability testing, surveys, and contextual inquiries.
  • UX Practices Adoption: Advocate for user-focused design processes within projects, helping ensure that design best practices are consistently applied and communicated to non-design collaborators.
  • Workflow Improvements: Participate in discussions around improving design and research workflows, such as design system updates or templates, to enhance efficiency and scalability. Collaborate with team members to integrate learnings into team processes.
  COLLABORATIVE ENGAGEMENT
  
  • Design Delivery Management: Take ownership of assigned design tasks, managing priorities, timelines, and dependencies with guidance from senior team members. Proactively identify potential risks or obstacles in the design process, communicate them to the team, and work toward solutions to ensure successful and timely design delivery.
  • Cross-Functional Collaboration: Foster strong working relationships with product managers, engineers, and researchers to align on project goals and delivery timelines. Communicate design decisions clearly to ensure all stakeholders are on the same page.
  • Knowledge Sharing & Documentation: Support team collaboration by documenting and sharing research findings, design insights, and user-centric artifacts (e.g., user stories, personas, and journey maps). Contribute to improving UX design processes and tools to ensure designs are well-communicated, scalable, and foster organizational learning.
  
  

Qualifications

• 3+ years of experience in UX/UI design or related fields
• Bachelor's degree in design , human-computer interaction (HCI) , or a related field is preferred but not required. Equivalent practical experience will be considered.
• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar
• Very motivated, collaborative, good communication and presentation skills
• Experience with critique sessions and feedback
  

Additional Considerations

• Experience with user research, user testing and usability studies

• Experience assisting with user research or usability testing
• Exposure to collaborative, agile team environments or workflows
• Basic knowledge of front-end development concepts (HTML, CSS, JS) or experience working with developer
• Bonus: illustration, 2D animation skills and video editing capabilities.
  

*Application Requirement:

• Portfolio Required: Please include a link to your design portfolio, showcasing your process, thoughtfulness, and design execution, (your application will be considered incomplete without this).

Why Introhive?

At Introhive, we are proud to be an equal-opportunity employer, fostering a workplace that values diversity, inclusion, and belonging. We embrace and celebrate the unique perspectives of every individual, and we are committed to providing a fair and inclusive environment for all our team members.

We are one TEAM! We attract the best and brightest, and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.

Hiver Perks

Some Hiver Perks are available only to full-time permanent employees of Introhive.

Flexible Work Hours

Remote Work Supported

Health & Dental Benefits

Employee EAP

Employee Resource Groups

Mentorship Programs

Continuing Education Programs

Unlimited Paid Time Off

Retirement Plans

Maternity/Parental Leave

A Chance to be Part of Something Great!