IT Support Specialist - Bruce Auto Group
Bruce Auto Group has an opening for an IT Technician to join our team! If you are a recent grad and looking to start your career or a seasoned IT pro, we have the perfect opportunity for you!
About the Opportunity:
The IT Support Specialist is responsible for helping and maintaining the smooth operation of our organization's technology and equipment that powers our employee's productivity.You will be responsible for responding to, troubleshooting, and resolving a range of technical support issues in a timely manner. This includes:
- Review and respond to IT cases quickly to help keep employees online and productive.
- The ongoing maintenance, monitoring and troubleshooting of networks, hardware, security settings, PCs, in-store displays and online cameras - to keep them running and updated.
- The staging of employee PCs and installation/setup of applications and network access required for their job role. In addition, this individual will be responsible for managing IT profiles and equipment returns for terminated employees as well as assisting employees transitioning from one role to another.
- Administering our systems, OEM interfaces, Windows PCs and Mobile Devices.
- Email management and support, basic networking support.
- Monitor backup systems and virtual machines to keep them operational
- Enforce cyber security policies as well as group policies to secure the business
- Maintain a clean and safe working environment and help maintain an accurate inventory of IT equipment
- The specialist will become knowledgeable about our main software - PBS Systems - as well as general IT technologies, so they can stay up to date on best IT practices and trends and support users.
- Participate in weekly meetings and provide valuable feedback to improve Bruce Auto Group's IT operations.
- The IT specialist is responsible for the maintenance, new user and department setup of our VOIP phone system.
- Reporting IT concerns to management and staying on top of endpoint and email security.
- Other duties may be required.
- Training new hires as needed on the PC/IT requirements of their job including Google Workspace.
What we are looking for:
You are a recent graduate of the Information Technology Program. You have a passion for technology and love to share your ideas of the latest trends. You are great at troubleshooting and diagnosing problems. You are a team player and can work well under pressure and independently when needed. You have excellent communication skills have the ability to speak to your audience (technical vs. user-friendly language) You are organized, detail-oriented and can multitask. You are able to travel to all of our locations within Nova Scotia.
Our Offer:
At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership or have a passion for the industry. You will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative and accountable. We offer a competitive benefits package that includes paid personal days off, a health & dental plan, a health spending account, a retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment!
Ready to apply? We want to hear from you!