Technology Analyst II

Description

Join our team

You will be part of a future-friendly national team. One that lives the TELUS values at its core while delivering our latest Pharmacy solutions to business and enterprise customers.

Our success is based as much on our team's dedication and hard work as it is on the innovative Pharmacy products and solutions we offer.

We are a growing team with dynamic strengths who share a real passion for solving complex business problems. We are looking for energetic individuals who are detail oriented, have a positive perspective, and take pride in operational excellence.

Here's the impact you'll make and what we'll accomplish together

As a Technology Analyst II, within our Pharmacy Operations team, you will leverage your technical acumen, creative problem-solving, collaborating and interpersonal skills to take on a broad array of challenges to deliver operational and customer service excellence. As a team member in this exciting and fast-paced environment, the Technology Analyst II will work on various projects which take place during the day or at night.

Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you will work closely with various internal and external teams, provide status updates and reporting to management teams, implement training, and take ownership of any major projects where a team of Analysts are involved. If you have insatiable curiosity, relentless drive, and limitless optimism, we'll be excited to have you join us to tackle some of our biggest opportunities and challenges.

Qualifications

You're the missing piece of the puzzle

• Excellent decision-maker
• Strong Computer and interpersonal skills
• Strong decision-making and conflict-management skills
• Highly motivated and self-starter
• Exceptional written and verbal communication skills
• Ability to work under minimal supervision

What you bring

• Post-secondary technical diploma/certification
• Advanced knowledge of PC hardware and Peripherals
• Advanced knowledge of Windows Server & Desktop Operating systems
• Intermediate Networking knowledge
• Hardware, software, and network troubleshooting skills
• Be able to work according to a continuously flexible work schedule
• Experience leading projects
• Proficient in use of G-suite, Microsoft Office, and Salesforce
• Ability to travel within local region, as well as occasional out of province special projects (within Canada)

Great-to-haves

• Bilingual (English/French)
• Background and/or past work experience in network, corporate security, or systems operations areas will be beneficial
• 2 - 5+ years of experience working with TELUS' Pharmacy software - Kroll PMS
• Intermediate knowledge of Microsoft SQL