Technical Analyst (Computer Services Officer 3)

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs—and anticipate tomorrow's challenges.

About Our Opportunity

Do you want to make a difference? Do you like to make a big impact? Do you want to be a part of transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, "Yes!" then we have the opportunities what will challenge and excite you.

We are looking to strengthen our growing team with the addition of a Technical Specialist. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

• Individual productivity
• Team productivity
• Community enablement
• Organizational productivity

Reporting to the Manager of Digital Collaboration, as a Technical Specialist for SharePoint, Power Automate and other Microsoft 365 technology platforms, you are responsible for providing design, analysis, development, deployment and ongoing operational support for new and existing SharePoint sites, Workflows, and other Microsoft 365 collaborative solutions and service as used across government of Nova Scotia and health.

Key Responsibilities

• Designs, develops and updates new and existing SharePoint sites and Power Automate.

• Integrates Microsoft Flow/Power Automate into SharePoint.

• Develops workflows that enhance the use of SharePoint.

• Designs, implements, and supports business process, workflow automations and procedures utilizing SharePoint, Power Automate, Power BI, Power Apps, and other Microsoft 365 technology platforms.

• Conducts data conversions/migrations and global standards such as, but not limited to, data retention and data classification tags, management of data loss prevention (DLP) rules and establishes configuration standards relative to meta data for improved use, data searches, and eDiscovery processes.

• Performs SharePoint Site Collection Administration to include managing permissions - restrict and revoke access as required.

• Defines and tests access privileges, control structures, and resources, using periodic audits to identify any security violations and vulnerabilities.

• Maintain and monitor the solutions, provide support to operations, for the resolution of technically complex incidents and problems.

• Delivers in the agile and internet-era ways of working.

• Performs other duties as assigned.

Qualifications and Experience

To be successful in this role, you will have a Bachelor's Degree in Computer Science plus a minimum of three (3) years' experience or graduation from a recognized Information Technology or Information Management program plus three (3) years and six (6) months of experience (or the equivalent combination of training and experience).

• Minimum of 3-years' experience working extensively with SharePoint.

• Experience in MS Power Platform design, e.g., Power Automate and Power Apps.

• Demonstrated ability to understand the rights, permissions, capabilities, and responsibilities of four kinds of SharePoint users: End Users, Power Users, Site Owners, Site Collection Administrators.

• Excellent communication skills, both written and oral.

• Demonstrated strong problem solving, analytical skills, and strategic thinking.

• Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking.

• Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.

• Ability to research and quickly assimilate relevant new technologies, concepts, architectures, and features is essential.

• Knowledge of project management methodology, ITIL processes, Records/Information Management and IT Security policies and procedures in Government

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.

• Secure Your Future: Access a defined benefits pension plan for a stable retirement.

• Annual Leave & Holidays: Start with 3 weeks (15 days) of annual vacation.

• Supportive Leadership: Our leadership prioritizes flexibility, communication, and enabling your success.

• Support in Times of Need: Rely on short- and long-term support options tailored to help you and your family when it matters most.

• Employee and Family Support: Access our Employee and Family Assistance Programs for comprehensive resources and guidance.

• Cross-Sector Collaboration: Engage with various stakeholders and government departments, building expertise and connections that enrich Nova Scotia's future, and your own professional development.

• Growth & Development: Explore career paths in specialized areas like digital service design, cybersecurity, enterprise risk, digital platforms, mission IT, and more.

• Lifelong Learning: Expand your skills with ongoing training and development opportunities.

• Professional Advancement: Dive into public service with endless opportunities for growth, learning, and meaningful contributions.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.