Senior Application Support Analyst - Halifax

What is the Opportunity?

You will be supporting the Sophis application for the equity derivatives business. This is a critical application which is used for life cycle management of trades from trade feed to PnL and risk management and settlement. You will be supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run smoothly.

You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. You will be orchestrating software release which occur after hours on weekdays (primarily Fridays). You will be in an on-call weekend rotation that includes issue resolution/triaging and infrastructure maintenance. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

What will you do?

• Quickly address issues pertaining to front office, middle office and back office that impact the business' ability to perform daily functions.
• Drive improved stability and higher quality of data delivered to front office, middle office and back office.
• Contribute and improve the configuration of our monitoring platform ITRS, while actioning triggered events.
• Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
• Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
• Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
• Develop scripts to automate processes using Powershell and other scripting languages.
• Engage in platform related projects which include vulnerability remediation, business continuity practice and automation of day-to-day tasks.
• Perform change and release practices to deploy proprietary and vendor based software.
• Weekend checkouts on rotation will be required to ensure stable start of week.
• Rotation of shift schedules might require late shift (10-7 PM EST).

What do you need to succeed?

Must-have;

• 3+ years' experience supporting applications.
• SQL language (3 years, Oracle preferred), Python scripting experience (1-2 years)
• Batch processing experience
• Job Scheduler experience (i.e. BMC Control-M, Autosys, Cron, etc.)
• Windows Server (3 years), Linux experience (3 years)

Nice-to-have;

• ITRS Geneos Monitoring Software
• Monitoring experience of high availability trading applications
• Experience supporting risk management and analytics applications / infrastructure
• Kubernetes / Docker experience, GRID / Datasynapse

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

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