IT Application Support Analyst

Company, Department: Nova Scotia Power, Corp. Tech. Business Support

Location: Halifax, Nova Scotia

Closing Date: December 4, 2024

Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety and our customers, we're committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We're hiring solution-minded people excited to help us grow into the future. We are currently seeking an IT Application Support Analyst to join our IT Business Support team in a full-time permanent position.

At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change.

An IT Application Support Analyst builds strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.

Please note that our customer information systems will be undergoing a transformation over the next number of years, so it is an exceptionally exciting time to join this team.

Under the direction of the Manager, IT Customer Experience, the IT Application Support Analyst is accountable for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.

The IT Application Support Analyst needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:

• Troubleshoot and resolve application problems
• Manage and execute application change using standard change management methodologies
• Answer customer questions regarding product usage
• Complete application system administration requests in a timely and quality manner
• Provide proactive application monitoring
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations
• Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users
• Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines
• Interact with vendors to resolve application problems and research information
• Maintain relationships with business partners and system users
• Support customer reporting requests
• Provide rotational on-call after-hours support

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

The successful candidate will have a University degree or diploma in a computer related discipline and between two and five years' experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.

Experience and knowledge supporting technologies or processes such as:

• Incident Management
• Request Management
• Change Management
• SQL, data retrieval and analysis
• Strong analytical and problem solving skills
• Strong interpersonal and communications skills

Working knowledge and experience with the following would be an asset:

• AS400 / iSeries Systems
• Scripting / programming knowledge (AS/400 languages are primarily CL, RPG, and SQLRPGLE. Experience with Query400, DDS file and screen design, SQL, etc.)
• Billing Applications
• Customer Information Applications
• Meter Data Management Applications
• ITIL Foundations training
• Integrated application environments
• Project execution and implementation
• Documentation and knowledge transfer skills

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by December 4, 2024 and let us know why this role is right for you.

• Flexibility: Hybrid work model
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.