IT Application Support Analyst (OT)

Company, Department: Nova Scotia Power, Corp. Tech. Business Support

Location: Ragged Lake, Halifax, NS

Closing Date: Oct 29, 2024

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill a permanent position of IT Application Support Analyst (OT). Under the direction of the Manager, IT Grid & Energy Delivery, the IT Application Support Analyst (OT), is accountable for analyzing, implementing, and maintaining Operational Technology systems that are key to the modernization and operation of the grid.

The IT Application Support Analyst (OT) needs to maintain a thorough understanding of all application related business processes and have abilities to support the following functions:

• Perform application installation, configuration and maintenance.
• Troubleshoot and resolve application incidents.
• Manage and execute application change using standard change management methodologies.
• Answer customer questions regarding product usage;
• Complete application system administration requests in a timely and quality manner;
• Provide proactive application monitoring;
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
• Manage application support issues using standard tracking tools, log customer questions, and track incidents through to completion;
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users;
• Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
• Interact with vendors to resolve application incidents and problems;
• Maintain relationships with business partners and system users;
• Perform and coordinate application lifecycle management activities for applications within the area of responsibility;
• Assist with the prioritization and direction of operational request resourcing within the area of responsibility;
• Perform vulnerability assessment and execute mitigation plans
• Compliance documentation and audit evidence generation
• Provide after-hours support.
• Provide on-site support.

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

The successful candidate will have a university degree or diploma in a computer related discipline and between five and ten years’ experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.

• Strong technical troubleshooting, decision making, and problem-solving abilities
• Experience working with both Windows Servers and Linux operating systems and applications;
• Understanding of relational databases and query development;
• Experience supporting and troubleshooting applications, integrations and their dependencies
• Knowledge and experience troubleshooting applications incidents related to Authentication, DNS, Firewall, Network and Performance
• Ability to successfully work both independently and in a team environment
• Strong written, verbal communication, and documentation skills
• Ability to collaborate and communicate with diverse groups of stakeholders
• IT Service Management skills and working knowledge of ITIL

Working knowledge or experience with the following would be an asset:

• Supervisory Control and Data Acquisition (SCADA) systems
• Power systems operations and processes
• NERC Standards
• ITIL Certification
• Programming languages (C#)
• Scripting languages such as Powershell, Bash, etc
• Using troubleshooting tools such as Nmap, Wireshark, etc
• Server virtualization such as VMWare

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by Oct 29, 2024, and let us know why this role is right for you.

• Flexibility: This position is required to be on-site at this time and we appreciate candidate's flexibility.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.