Intermediate Servicenow Analyst

Company, Department: Nova Scotia Power, Information Technology

Location: Halifax, NS

Type of Employment: Regular Full-Time

Closing Date: May 2nd, 2025

We’re currently looking for two (2) Intermediate ServiceNow Analysts to join our expanding ServiceNow Platform team as ServiceNow Administrators, reporting to the ServiceNow Platform Lead. In this role, you will primarily focus on ITSM product suite, while also having responsibilities to support and enhance ITOM, SecOps, SAM, NOW app engine, automation engine and ServiceNow workflow data fabric. You’ll collaborate with IT and business teams to gather requirements, implement platform enhancements, and provide daily platform operational support. As the platform continues to evolve, you’ll help ensure it remains secure, efficient, and aligned with business goals and values. This is an excellent opportunity to grow your ServiceNow skills within a dynamic team of administrators and developers, making a significant impact on NSPI’s enterprise digital strategy

• Administer and configure ServiceNow foundational platform capabilities, employee center, ITSM product suite (including Incident, Problem, Change, Request Management, Service Catalog, Service Level, Asset, SAM and Knowledge Base).
• Collaborate with ITSMO process owners, IT teams and business stakeholders to gather requirements, design solutions, and implement platform enhancements.
• Troubleshoot and resolve issues impacting the ServiceNow platform, such as configuration errors, integration problems, workflow failures, and performance concerns.
• Create, maintain, and optimize reports and dashboards for end users and management.
• Ensure platform security by managing user roles, access controls, and adhering to security best practices.
• Document configurations, changes, and processes to ensure knowledge consistency across teams.
• Support the development and maintenance of integrations between ServiceNow and other enterprise systems.
• Stay informed about new ServiceNow features, product roadmap and best practices, recommending platform improvements and drive automation opportunities where appropriate.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• At least 3 years of hands-on experience in ServiceNow administration or a similar role (e.g. other ITSM, ERP, CRM products).
• In-depth, current knowledge of ServiceNow ITSM modules and applications, including Service Catalog, Change Management, Incident Management, Problem Management, Knowledge Management, CMDB and User and Asset Management.
• Proven ability to troubleshoot, diagnose, and resolve technical issues efficiently.
• Experience working in Agile environments.
• Experience in a similar role within a large organization or enterprise environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist.
• Exposure to JavaScript and experience building workflows or automation in ServiceNow.
• Experience supporting modules beyond ITSM, such as ITOM, SecOps, or custom applications.
• ITIL 4 or v3.2011 foundation certification

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by May 2nd, 2025 and let us know why this role is right for you.

• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.