IM/IT Operations Manager, Switchboard Services - Health Information Services
Req ID: 199181
Location: Central Zone, Abbie J. Lane Memorial Building - QEII
Department: IMIT Voice Services
Type of Employment: Temporary Hourly FT long-assignment (100%) x 1
Management/Non Union Position
Posting Closing Date: 1-Apr-25
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About the Opportunity
The IM/IT Operations Manager, Registration and Switchboard Services, reports to the IM/IT Provincial Manager Registration, and Switchboard Services and is responsible for the transformation of health information to achieve provincial standardization across NS Health. The Operations Manager is responsible to provide strategic and program-level leadership of Information Management including scheduling, patient locating, hospital switchboard, and integration of technological solutions. The Operations Manager has responsibility for implementation of information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health. The Operations Manager provides technical oversight and subject matter expertise and day-to-day leadership and support maintenance activities related to specific application areas used within the portfolio. The individual will lead the technical implementation of the build/configuration and changes/ enhancements for assigned applications in collaborative partnership with other IMIT Leads and Managers.
The IM/IT Operations Manager, Switchboard Services will:
- Implement operational plans to meet goals and objectives and financial targets of the portfolio
- Maintaining provincial oversight while leading teams for information management and systems transformation
- Ensure information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act
- Lead staff located across the province. Travelling as required to multiple locations to support and strengthen the team
- Have knowledge of Locating software, Paging software and internal emergency processes
- Have the ability to perform departmental investigations pertaining to Locating and Switchboard
- Be able to liaise with various departments to assist in response team policy, adopting Locating processes and assist with creating documentation & training
About You
We would love to hear from you if you have the following:
- Minimum of 5 years leadership experience with information management of an organization of significant size and/or complexity required
- Knowledge and skills in the areas of IMIT tools, applications, and systems supporting registration and switchboard services
- Undergraduate degree. Consideration may be given to those with equivalent training and work experience
- Current registration with the Canadian College of Health Information Management (CHIMA) required
- Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset
- Project Management Professional (PMP) and/or organizational change management certification an asset
- Experience implementing information management strategies, policies and processes for a large, complex organization
- Experience in leading teams of staff with indirect accountabilities to other operational units
- Strong coaching and mentoring skills
- Knowledge of health care legislation including privacy legislation - Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff Rules and Regulations
- Proven ability to maintain confidentiality and privacy
- Competencies in other languages an asset, French preferred
Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.
Hours
- Permanent Full-time Position, 75 Hours Bi-weekly
- Approximate term of 18 months (Assignment length subject to change)
Compensation and Benefits
$40.15 - $50.19 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.