Bilingual Business Systems Analyst - CRM D365

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role
Join the CRM Systems Team in the Bilingual Business Systems Analyst - CRM D365 position. In this role, you will ensure the effective provision of business expertise and support for the development, implementation and maintenance of the Corporation's applications, tools and/or business systems and any interfaces to these systems.

This is a temporary position of a duration of 12 months.

What you'll do:

• Lead the development of CRM and GSL system solutions for Government Programs, enhancements, and projects.
• Serve as a key advisor in the development of strategy and the evaluation of operational and system decisions.
• Review and understand current business processes and related programs.
• Provide strategic guidance for the continuous improvement of activities.
• Lead the development and documentation of functional business requirements, and solutions, changes or fixes to business systems in collaboration with senior staff, clients, and IT.
• Conduct effective testing and post-implementation reviews to ensure objectives and quality controls have been met.
• Provide assessment of applications, tools and/or business system activities related to delivery of services to internal and/or external parties.
• Provide recommendations and guidance to ensure the highest level of data accuracy and integrity and ensures adequate testing procedures are carried out.

What you should have:

• An undergraduate degree in a related field such as computer science, business administration or commerce and a Certified Business Analysis Professional (CBAP) designation, an equivalent combination of education and/or experience may be considered.
• A minimum of five years of experience with CRM D365 functionalities and providing business expertise and technical advice.
• The ability to collaborate with internal and external stakeholders and the enthusiasm to motivate and guide others to achieve outcomes.
• Good oral and written communication skills and presentation skills in both official languages (English and French).
• Project management skills gained through the management of small to medium-sized projects.
• Demonstrated strong analytical skills with the ability to reason logically and recognize assumptions.

It would be great if you also had:

• Experience with GSL mainframe, Power BI and Power Apps.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!