Bilingual Analyst, Business Systems

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates

About the role

Join the Business Optimization and Systems team in the role of Bilingual Business Analyst. You will be joining the team that operates as a key control for the change management of the Finance and Homeowner Insurance business and other systems. You will help ensure changes are completed with buy-in of key stakeholders to reduce negative downstream impacts and help provide oversight of platforms used not only for finance or homeowner insurance but for key operational program activities. As a key member of the team, your expertise in business systems analysis, systems testing (including UAT), systems procedures and consensus building will help us achieve our goals.

This is a temporary position until December 2025.

What you'll do:

• Help identify which business activities will be affected by system changes, and document the business requirements, training materials, process flows and user stories for system changes.
• Analyze and understand business activities and systems as well as their interactions with other internal and external activities and systems.
• Oversee the access provisioning and security for various systems, look after the inventory of security access roles and perform audit control reviews.
• Participate in User Acceptance Testing ensuring timely development and execution of test cases related to the processes and systems.
• Identify where automation can be used to streamline data processes and leveraging those efficiencies in end-user systems.
• Document procedures to ensure business continuity and knowledge transfer within the team.
• Evaluate business change requests, triage and monitor system defects and recommend system enhancements while conforming to best practices.
• Organize and triage incoming requests for general enquiries and support.

What you should have:

• A bachelor's degree or college diploma with a concentration in Business, Computer Science, Information Technology, Mathematics or a related discipline or relevant experience.
• A minimum of three (3) years' experience analyzing or designing business systems or risking and decisioning platforms.
• Experience providing specialized technical advice and recommendations with respect to Information Systems.
• Experience with Excel and Power BI.
• The ability to take initiative in completing multiple concurrent projects/ tasks.
• Demonstrated experience working in a team environment with technical support resources, business users and external partners.
• Demonstrated ability to research issues, analyze problems, synthesize information and make recommendations.
• Bilingualism (English and French).

It would be great if you also had:

• A PMP (Project Management Professional) or CBAP (Certified Business Analyst Professional) designation(s).
• Relevant experience with Microsoft Cloud services, Mainframe applications.
• Experience with SQL, Python, SAS.
• Experience in both waterfall and Agile methodologies.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!