Senior Quality Analyst
Job ID: 8729
Working Business Language: This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $90, 000 - $115, 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
This role is responsible for implementing Wawanesa's quality management framework including metrics, processes, and best practices as well as helping employees build their quality skills and nurturing a holistic culture of quality throughout the organization.
Job Responsibilities
- Lead the analysis, design, documentation, and implementation of quality processes and practices.
- Work with teams and leaders to understand their needs and quality impediments.
- Collaborate with teams and leaders to plan and implement quality process improvements.
- Guide teams in the application of appropriate methods that address their quality impediments and/or improve their quality outcomes.
- Monitor the effectiveness of quality related process improvements.
- Curate and maintain quality related metrics and measurements.
- Measure and monitor quality trends at both the team and organizational level.
- Ensure quality process improvements comply with standards and best practices.
- Coach and educate teams and leaders on new quality processes and practices.
- Collaborate with teams on test planning, system integration and user acceptance testing.
- Collaborate with teams on test data creation and management.
- Promote a holistic view of quality and a culture and mindset of continuous learning and improvement.
- Maintain a high level of knowledge on approaches to quality and quality tactics and the technical implications
- Be familiar with emerging quality practices, approaches, and tools.
- Perform other duties as assigned.
Qualifications
- Minimum five years of experience in a quality assurance or quality management role.
- Completion of post-secondary degree/certificate or equivalent experience.
- One or more quality assurance certifications (ASQ, IIST, ISTQB, CSQA, etc.) preferred.
- Demonstrate knowledge in testing and quality management.
- Demonstrate knowledge in agile delivery approaches (e.g. Scrum, Kanban, continuous delivery).
- Advanced analysis and problem-solving skills using a structured approach.
- Advanced understanding of software delivery processes and tools.
- Excellent communication skills, with the ability to communicate in a clear and concise manner with an appropriate style for the audience and message.
- Excellent listening skills, with the ability to probe for deeper understanding and surface underlying information.
- Excellent planning and organizing skills, with the ability to clarify priorities and develop and implement plans.
- Experience training and guiding teams through change.
- Good leadership skills to provide support and guidance to team members.
- Proven ability to work collaboratively in a team environment.
- Insurance industry experience preferred.
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Wawanesa is proud to be one of Manitoba's Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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