End-User Device (EUD) Installation Technician

Location: Newfoundland, Canada

MOBIA Technology Innovations is a Canadian-owned business and systems integrator. MOBIA serves its clients and the Canadian market through five business units: Broadband and Wireless Services, Managed Services, Hybrid Infrastructure Solutions, Cybersecurity, and Digital Transformation Services. With over 37 years of operation in Canada, MOBIA has developed strategic business relationships with industry-leading technology partners to help clients achieve positive business outcomes.

MOBIA is currently seeking an End-User Device (EUD) Installation Technician to join our team across Newfoundland. This is a full-time, term position until October 2025. In this role, you will conduct comprehensive on-site surveys at customer facilities, ensure proper network connectivity for all devices, and support hardware installation and configuration. The ideal candidate will have experience in hardware setup, strong problem-solving skills, keen attention to detail, and excellent communication abilities. This position will require frequent travel throughout Newfoundland.

Key Responsibilities:

• Conduct thorough on-site surveys at customer facilities, collecting information on the existing network (wired & wireless), AC Power, cable pathways and data closets.
• Install, configure, and upgrade hardware and software on end-user devices.
• Provide technical support and troubleshooting, addressing hardware, software, and network issues.
• Test network cables and compile test result reports.
• Maintain accurate records of installations, configurations, and support activities using ticketing systems or asset management software.
• Ensure all devices are correctly connected to the network and assist with basic network configuration where necessary.
• This position will require frequent travel throughout Newfoundland.

Skills/Qualifications:

• Education: Associate's degree or equivalent certification in IT, Computer Science, or related field would be advantageous.
• Previous experience in a similar role involving hardware setup and end-user support.
• Previous experience in a similar role involving installation & testing of networks (wired & wireless).
• Proficiency in installing and configuring hardware and software.
• Familiarity with network setup, including Wi-Fi and wired networks.
• Basic understanding of IT security practices.
• Certifications: CompTIA A+, Microsoft Certified Professional, or similar certifications are advantageous.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for explaining technical details to non-technical staff.
• Ability to work independently or as part of a team.

• Ability to lift up to 50 pounds (for moving equipment).
• Regular mobility to various office locations to perform installations or repairs.

At MOBIA, we are committed to helping businesses realize their full potential with a combination of digital transformation and thought leadership. We pride ourselves on our innovative approach and our dynamic team. Our commitment to excellent has earned us several prestigious awards, including:

• One of Canada's Best Managed Companies for 2023 - Deloitte
• Named Canada Regional Partner of the Year for 2023 - Arctic Wolf
• One of Canada's Top Growing Companies for 2022 - Global and Mail
• One of Canada's Top 10 Cyber Security Solutions Providers for 2022 - The Cyber Security Review

MOBIA prioritizes the well-being and professional growth of our team by offering a comprehensive benefits package, including:

• Health and Dental Insurance
• Employee Assistant Program
• RRSP/TFSA contributions
• Professional development opportunities
• Company events for fun and community contribution

MOBIA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note: We do not accept unsolicited resumes from third-party vendors or recruitment agencies.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.