Technical Analyst (Hybrid)

The Technical Analyst ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for understanding business requirements, present best solutions and implement them. This role requires excellent communication with stakeholders and our vendors to ensure alignment, resolve issues, optimize existing solutions, implement new solutions, or scope future enhancements. Mentor other Solution Analysts as they develop their skills and experience.

What we offer:

• Work environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Hybrid work model - Allows for a blend of in-office and work-from-home days
• Competitive compensation - Includes an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan - In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid vacation - There is an annual option to purchase additional vacation, too
• Wellness support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program

Your Responsibilities:

• Provide constructive and well thought out feedback within team, both horizontally and vertically within an organization
• Collaborate with stakeholders at any level (including senior leadership) to identify incident requirements, understand issues, review possible solutions and present recommendations
• Identify the fit for purpose solution to meet requirements and to drive the optimal outcomes. Build project plans and implement new solutions or enhancements
• Manage the lifecycle of technology solutions and may lead teams to implement them
• Evaluate the approach to deal with issues, either undertaking to resolve or by escalating issues with other IT team members and vendors
• Adhere to all service management best practices on an individual level
• Create and provide ongoing maintenance of support documentation as required
• Monitor, analyze, and troubleshoot most complex software applications for potential issues and keep them running reliably
• Support application patches, upgrades, and installation when required
• Communicate the value of a process centric approach to solving problems and taking advantage of opportunities
• Work closely with a full range of business stakeholders to understand challenges faced that could have a portion of the solution based on technology. Research and present solutions explaining why recommendations will improve the outcome and are worth the effort to follow

Your Skills:

• Ability to work in a fast-paced environment with strong attention to detail
• Proven troubleshooting skills
• Able to set priorities based on business and stakeholder
• Demonstrated interpersonal communication skills
• Ability to facilitate and/or lead technical conversations with other members within IT and vendors
• A desire to improve processes

Your Experience:

• Minimum of 5 Years in an application support role
• Undergraduate Degree or College diploma in related field
• Prior experience understanding and managing the lifecycle of technology solutions

#LI_Hybrid

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.​

Job Requirements - Work Experience

Job Requirements - Education