System Support & Security Specialist
December 10 2024
Industries
IT: Services
Categories Help Desk, Security, Continuity, Risk,
Saint John, NB • Full time
The System Support & Security specialist plays an integral role in ensuring that all business users receive system level
support in a timely manner. This position involves ensuring department KPIs are met.
Responsibilities
- Collaborate with other departments to ensure seamless operations and resolution of customer issues.
- Ensure internal customer satisfaction.
- Process internal customer inquiries and complaints.
- Assist with system security setup and maintenance.
- Send end user communication regarding system changes/bug resolution.
- Additional duties as required.
Qualifications
- Post-secondary education, with a focus in IT or a related field would be considered an asset.
- Experience using Microsoft D365.
- Strong problem-solving and decision-making skills.
- Keen attention to detail and excellent organizational skills.
- Proven experience as a Customer Support or in a similar role within a business setting.
- Bilingual (English/French) would be considered an asset.
About the Team
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing
About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.