IT Operations Analyst
As a technically savvy, focused, and driven IT professional you will play a pivotal role enabling 24/7 quality support (day shift and night shift) by monitoring IT enterprise applications and infrastructure for all the J.D. Irving Limited group of companies.
You will be exposed to various technologies from IT infrastructure, enterprise business applications, security operations and operational technology. You will find the role both challenging and rewarding while offering lots of opportunities for development in your career.
Responsibilities
- Monitor enterprise infrastructure health using industry leading monitoring solutions.
- Stay vigilant for and respond to cyber security threats to protect our systems and data.
- Investigate and respond to systems and security incidents, mitigating potential impact.
- Collaborate with cross-functional teams to provide timely resolution on priority incidents.
- Centralize communication with key stakeholders providing accurate status updates.
- Support the regular maintenance and updates support a stable and secure infrastructure.
- Continuously work to improve standard processes and documentation for quality work.
- Provide end user support outside of regular business hours.
- Work in a shift-based schedule, typically 3 days on and 3 days off, to provide 24/7 coverage.
Qualifications
- A post-secondary degree or diploma in Computer Science, Cyber Security, or another relevant field
- Solid understanding of network protocols, security best practices, and incident response procedures
- Strong communication and collaboration skills to work effectively within a team environment
- Excellent problem-solving skills and the ability to work well under pressure
- One or more years prior experience delivering quality technical support
- Leadership mindset that owns problems and strives to be the best
- Able to demonstrate a proactive attitude, ownership, process improvements and problem analysis / resolution skills
- Able to describe, create and manage system documentation, including standard operating procedures, and routine status reports
- A self-starter with the ability to work independently or within a team
- Eligible to obtain Reliability Government security clearance and Controlled Goods approval
Extras:
- Experience with one or more of the following technologies: ManageEngine OpManager, Cisco Meraki, VMware, SCOM, SCCM, Dell EMC Avamar, Dell EMC Networker, Unix, Microsoft office applications, Intune, Splunk and ServiceNow
- Relevant certifications such as CompTIA Security+, Network +, A+, or equivalent
About the Team
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values - some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!