Technical Analyst - Field Services
If you're a natural leader and motivated by a fast-moving environment this opportunity is truly once in a lifetime. As a Technical Analyst, customer service excellence will be top of mind. In this agile and collaborative position, you will support and enable various locations within NB, mobilizing associates with technology. This tight knit team is looking for a self-starter who thrives on change and is comfortable with a wide range of technologies.
Responsibilities
- Provide end-to-end resolution of customer incidents assigned or escalated from Tier 1
- Execution of defined and specific customer service requests and project tasks
- Implement site reviews of business facilities
- Provide timely service reporting
- Preform field site lifecycle activities for desktop devices, endpoint network switching and Microsoft server hardware
- Deploy preventative maintenance and install upgrades
- Manage regions field support partnerships
- Participate in on-call rotation with Field Services and Tower Support associates (as such associate will be eligible for overtime compensation)
Qualifications
- Education Required: Post-secondary education in a related technical field
- 2+ years' experience in a customer facing technical position
- Excellent and customer focused communication skills while building a professional relationship with end users
- Physical ability to complete setups and deployment of computer equipment
- Experience with some of the following technologies would be expected: Windows 10 & 11, Microsoft Office 365, Microsoft Teams Rooms, Intune, Microsoft SCCM, Crestron controls, IP configuration, DNS, WIFI, Satellite
- Basic networking skills both wireless and end point switching (Cisco) and client remote access
- A continuous learner: acquiring new skills and software applications is second nature
- A practiced communicator with strong verbal, written, and interpersonal skills
About the Team
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values - some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!