Application Specialist, Moncton
January 15 2025
Industries
IT: Services
Categories Help Desk,
Dieppe, NB • Full time
The Application Support Specialist is responsible for the availability and reliability of the enterprise application services.
Responsibilities
- Participate in technical discussions for configuration, testing, and operations of our platform solutions
- Ensure compliance to daily management checklist for operational effectiveness
- Provide 'go live' and post 'go live' support for project and solution in general
- Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
- Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
- Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
- Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
- Monitor application vendor service level agreements and report for non-performance
- Update key performance indicators for platforms on a weekly basis
- Review and keep knowledge management articles updated
- Support the Delivery/Project managers regarding solutions
- Participate in on call support for 24X 7 operations
Qualifications
- University degree, Computer Science an asset
- 3-6 years of technical support experience
- Experience with the following is preferred:
- SQL
- SSIS, webMethods, & Synapse
- PowerBI
- JIRA & ADO