Senior Network Analyst
Job Summary:
The Senior Network Analyst is responsible for the detailed design of technical solutions for the WCB's technical infrastructure. This includes testing, implementing, and documenting all components of the technical infrastructure. The Senior Network Analyst supports the existing technical infrastructure through incident & problem resolution, upgrading & patching, and monitoring & tuning activities.
Job Duties:
Designs detailed technical infrastructure solutions and resolves technical infrastructure problems/incidents.
Upgrades and patches existing components in the technical infrastructure. As well as, evaluating patches and upgrades and making recommendations for implementation.
Monitors operations, performance, and reliability of components in the technical infrastructure and tuning, repairing or replacing components.
Tests, implements and documents new components in the technical infrastructure.
Conducts research and analysis of emerging technology or practices in order to make recommendations regarding changes or improvements to the technical infrastructure.
Monitors the security of the technical infrastructure. This includes making recommendations for adjustments to security configurations and access controls. Assists management with the development, implementation and maintenance of security control policies and procedures.
Ensures information stored in the technical infrastructure is backed up and available for recovery while ensuring the integrity of that information.
Consults with vendors and monitors vendor sites for available patches and upgrades or to receive assistance in problem resolution.
Provides feedback to vendors on discovered bugs, product improvement, and feature requests for their product.
Develops, maintains and documents policies/procedures/processes regarding the technical infrastructure.
Trains and mentors other staff as well as providing input into performance appraisals for junior staff.
Leads or coordinates projects by providing guidance and work direction to those involved in the project.
Pursues professional and personal development through continuing education, training, literature reviews, research and maintaining relationships with experts in the field.
Works at head office as well as other WCB sites to provide uninterrupted support to WCB's technical infrastructure including support outside of normal working hours.
Performs other duties as assigned.
Qualifications:
Four (4) year university degree in Computer Science from a CIPS (Canadian Information Processing Society) accredited university or two (2) year applied diploma in Computers from a CIPS accredited Community College
Seven (7) years' experience in design, implementation and support of a Microsoft Windows operating systems and Microsoft SQL server environment within a wide and local area network. To include 3 years' experience in the management of a client server environment including experience leading projects
Ability to use a personal computer and software in a Microsoft Windows environment
Superior analytical and problem solving skills to accurately interpret and execute complex technical instructions
Ability to organize and prioritize workload while working under pressure within tight deadlines
Ability to provide excellent customer service while managing multiple demands
Excellent communication skills, both written and verbal. Including the ability to interpret and communicate technical information into plain language
Ability to lead and coordinate projects and project staff
Ability to work independently and in a team environment
Must be able to travel to various WCB IT sites during and outside of normal office hours
Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
Additional Information:
Ability to communicate proficiently in both official languages (English & French) is an asset.
A satisfactory criminal record check and verification of education will be required for the successful candidate.
The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.
WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.