Lead Hand, Boutique
The Mint is hiring a Lead Hand, Boutique who can thrive in a dynamic and inclusive environment.
Reporting to the Manager, Winnipeg Retail & Tour Operations, the Lead Hand, Boutique is responsible for supporting the retail and tours environment with daily tasks related to the successful operation of the boutique. The incumbent will also assist the immediate leader in planning, organizing and monitoring the work of all boutique staff; provide guidance and motivate staff. The incumbent is responsible for leading a team of approximately 4-20 people (fluctuating by season).
Your Responsibilities:
- In addition to performing the day-to-day duties of the Tour Guides and/or Retail Sales Representatives, supports the leadership of the retail store when they are not present
- Prepares and adjust daily staffing schedule and oversees flow of staff
- Leads daily briefings / huddles and report on the meetings
- Completes daily required reporting for all systems (DAX, POS, etc.)
- Ensures customer satisfaction for all visitors and retail clients and provides escalated level of support for the team. Escalates complex cases and situations to the Sales Manager
- Ensures daily tour tasks are completed
- Supports the Tourism Coordinator in various projects as required
- Provides training by sharing information, techniques and on-the-job demonstrations for boutique employees and Students.
The retail boutique and tours operate 7 days a week and employees must be prepared to work both weekends and holidays as required.
Qualifications:
Language Requirements:
- Bilingualism (English/French) is required
Education
- College diploma or certificate in tourism/hospitality or related areas or a combination of education and experience
Experience:
- Leadership Experience - Proven ability to manage and motivate a team in a customer-focused environment
- Tourism/Hospitality and Retail Sales Experience - Minimum 3 years in both industries, with strong public speaking and sales skills
- Bilingual Communication experience- Fluency in both English and French, with the ability to write and speak clearly
- Customer Service and Problem-Solving experience - Ability to handle visitor inquiries and complaints efficiently, applying sound judgment and sales techniques
- Organizational and Technical Proficiencyexperience - Strong organizational skills with proficiency in Microsoft Office (Word, Outlook, Excel) and familiarity with computerized systems
Additional Qualifications:
Abilities and Skills:
- Ability to prioritize tasks, demonstrate initiative, and exercise sound judgment.
- Apply effective sales techniques to assess visitor inquiries and complaints, identifying solutions efficiently.
- Communicate clearly and professionally with colleagues, management, and visitors.
- Thrive under pressure, managing repetitive tasks with strong organizational skills.
- Write clearly and concisely in both official languages (English and French).
- Proficient in the use of computerized systems for efficient task management.
- Work collaboratively within a team, demonstrating excellent interpersonal and leadership abilities.
Knowledge:
- Knowledge of the Royal Canadian Mint, its products, its markets
- Knowledge in the operation of cash registers and cash handling
- Inventory replenishing and control
- Public speaking techniques while greeting visitors, selling and training techniques
Why the Mint?
At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.
The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully. In accordance with the Employment Equity Act, you are invited to voluntarily self-identify with one or more of the four employment equity groups (women, Indigenous Peoples, persons with disabilities and members of visible minorities) by sending your application to the confidential email, ee@mint.ca that is accessed only by the Human Resources section.
If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at ee@mint.ca to make arrangements.
What to Expect
In order to be considered for an interview, please clearly demonstrate on your application how you meet the education and experience qualifications. The additional qualifications may be assessed through interviews, exams, reference checks, etc. If successful, you will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.