Helpdesk Technician - Level 1

We're all about the craft.

KF Aerospace is proud to deliver innovative aircraft solutions for corporate, commercial, and military customers worldwide. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

We are currently looking for a Level 1 Help Desk Support Technician to join our team in Southport, Manitoba! This person will join a team of dedicated professionals involved in the administrative support functioning and client support.

JOB OVERVIEW:

The Level 1 Help Desk Support Technician reports to the IT Lead and works as part of KF Aerospace Help Desk Team that provides Tier 1 support to end users in the CFTS Program for all Microsoft 365 workstations, laptops, mobile devices, and network infrastructure related issues.

DUTIES AND RESPONSIBILITIES:

• Provide Tier 1 desktop support for all Windows, addressing hardware and software issues.
• Deliver outstanding technical support to users both on-site and remotely, ensuring timely resolution of incidents and service requests based on priority and urgency.
• Conduct onboarding and offboarding process, including workstation setup, Active Directory account creation, access permissions, and workspace configuration.
• Analyze, diagnose, and resolve issues with company mobile devices, laptops, and
• desktops related to hardware, software, and file/print services in windows.
• Maintain an inventory of all IT assets in the inventory in service desk & Active Directory
• Provide support for Microsoft 365 products, including Exchange Online, SharePoint, Teams, and others.
• Be present in the Help Desk and available to end users requiring technical assistance.
• Create and maintain clear technical documentation.
• Other duties as assigned by the department management team.

REQUIREMENTS:

• Technical computer certificate and /or minimum 2-year relevant experience with IT Training with certificate
• Working knowledge of common operating systems and software applications
• Software systems- Active Directory, Windows /10/11, Office 365 /Suite, Adobe suite, and various 3rd party and in house applications
• Hardware systems -Network hubs, switches, Printers, cabling and wireless gear
• Exceptional communication skills
• Good problem-solving skills
• Strong interpersonal skills and team player
• Able to work in a fast-paced environment.
• Ability to lift/move equipment up to 50 lbs. on occasion
• Ability to obtain and maintain a public works and government service enhanced reliability clearance

BENEFITS:

You can reach your full potential with KF Aerospace! We provide an environment for you to grow and succeed, with critical tools and resources to support your wellbeing at work and at home.

Along with a competitive salary and regular performance and wage reviews, KF is proud to offer full-time staff benefits at Southport that include, but are not limited to:

• Relocation support from anywhere outside of Manitoba (within Canada)
• Employee & Family Assistance Program
• Excellent work-life balance
• Free access to on-site fitness centre
• Virtual, 24/7 on-call medical care
• Bonus program paid twice annually; based on site performance
• Paid vacation and personal time off
• Extended Health and Dental
• Short & Long-Term Disability Insurance
• Health Spending Account
• Personal Wellness Spending Account
• Pension matching plan and voluntary RRSP
• Free financial advice

KF is an advocate for Diversity, Equity and Inclusion and Mental Health in the workplace, and cultivates an employee community that welcomes, supports and values all individuals.

HOW TO APPLY

Be a part of our craft. Apply for the Level 1 Help Desk Support at kfaero.ca/careers today!