Technical Communications Lead, Engineering & Developer Audiences

As the go-to communications lead for Shopify's Engineering and Developer teams, you'll unearth compelling stories, craft engaging strategies, and breathe life into product launches and technical discussion through earned and owned channels. Your mission is to amplify, engage, and captivate audiences like never before.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone

• Be incredibly curious how and where engineering and developer communities receive information

• Comprehensive understanding of tools and technology, including AI, to elevate project outcomes

• Be deeply passionate and proficient on technical topics around software, open source, infrastructure and ML, to frontend, backend, ecosystem and developer storytelling.

• Excel by seeking professional and personal hypergrowth

• Keep up with an unrelenting pace (the week, not the quarter)

• Be resilient and resourceful in the face of ambiguity and thrive on (rather than endure) change

• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

RESPONSIBILITIES

• Build relationships with the engineering teams to identify potential opportunities that highlight Shopify's leadership in Open Source, AI, infrastructure, and the developer community among other related areas

• Craft dynamic communication plans that showcase these narratives across diverse platforms, from blogs to social media, community forums and the media

• Proficiently craft technical narratives and multimedia content for specific engineering and developer audiences, and be able to translate for broader audience awareness

• Immerse yourself in engineering and developer circles, engaging with influencers and forums to amplify our product narrative

• Push the boundaries on engaging and communicating with engineering and developer communities

• Collaborate with Shopify's engineering blog team to amplify content

• Coordinate AMAs with the social team on developer and engineering channels

• Be opportunistic with story mining, unearthing niche stories that elevates Shopify's technical leadership

• Manage multiple projects simultaneously and work cross-functionally with multiple partners

• Develop compelling talk tracks, social media content and written assets for senior executives and spokespeople

QUALIFICATIONS

• Minimum 6+ years of work experience in engineer and developer communications; experience working with app stores and developer ecosystems is preferred

• Experience translating technical concepts for broader audiences

• Experience doing community focused communications with developers and engineers across forums and nontraditional platforms (ie Discord, Github, Substack, etc)

• Experience operating at speed to grasp emerging technical concepts

• Knowledge and interest in: artificial intelligence (including models, chips, and other AI hardware innovations), engineering concepts, and tech innovation as a whole.

• Demonstrated writing and editing skills

• Experience working with non-traditional and traditional outlets to shape stories and drive coverage

• Experience in working with executives and providing communications counsel