As a Solutions Architect - Enterprise Launch, you will specialize in onboarding the largest and fastest growing merchants with the highest amount of complexity to commerce and help break down technical barriers to enable our sales, partners and merchant success teams to show how they can accelerate the growth of their business. We onboard merchants that require significant resources from us (time, knowledge, expertise, solutions consultations), in order to achieve a successful launch. These are high-value, high complexity merchants with accompanying high expectations of the service we provide.
You are a dedicated accountability partner, working directly with merchants and their technical teams to have high level 'solutions-focused' discussions about the Shopify platform and provide resources and guidance to help them successfully launch with Shopify. This role is part technical consultant, account manager, and project manager.
You advise on complex integrations, provide solutions for faster build times, and ensure long-term success on the platform. Due to the complexity of these builds, merchants require deep Shopify knowledge and strong stakeholder management, as they often involve navigating multiple solution providers and agencies simultaneously.
It's a challenging role, and an enormously rewarding one for the right person.
Responsibilities:
Be an expert generalist across the expanding Shopify platform and ecosystem; Shopify Plus, Partner and App ecosystem as well as B2B and more
Share learnings and best practices with the rest of the Launch and Professional Services Team, constantly iterating and improving the merchant experience and internal processes. This includes mentorship, leading by example, taking ownership over issues, and helping to improve operations to deliver a great merchant experience
As a technical leader within the Shopify team you must demonstrate strong aptitude in stakeholder management, multi-layered solutioning, systems thinking, and navigating complex relationships
Ability to ask strong discovery questions during merchant engagements.
Manage a complex portfolio of merchants in a dedicated model and work with the merchants' development teams and operations teams to help design solutions for them on the platform. Whilst you will not necessarily be building or implementing the solution, you will however be acting as a trusted advisor and expert generalist during their build
Build bi-directional relationships with a number of adjacent teams within Shopify including Production Engineering, Solution Engineering, Service Delivery, Sales, Merchant Success, Risk & Legal, Product teams, and many more
Work along an established timeline to achieve successful adoption and activation of Shopify products
Provide technical consulting support and feedback to those teams
Up to 10% of time will be traveling for in-person meetings and events and may include international travel
Qualifications
Experience working in an application ecosystem and integrating 3rd party technologies (ideally into the Shopify platform, external commerce, and payment platforms)
Experience working with enterprise SaaS applications and/or the Shopify platform
Web and payment knowledge. You won't need to write code or build an app but you should feel comfortable speaking to and troubleshooting API calls with technical stakeholders
Familiarity with web/application development technologies and languages such as HTML/CSS, Javascript/Node.js, and Rust enough to identify areas where Merchants may need assistance and make recommendations
'Solutions mindset'. Our largest and most complex merchants like to push the boundaries of commerce and will often build custom solutions within their architecture to help them get there
Strong time management and prioritization skills to support a wide portfolio of merchants with multiple requests coming through at the same time, and the ability to re-prioritise on an ongoing basis
Strong verbal and written communication skills plus great video and in-person presence
Great troubleshooting & analytical skills combined with the desire and resourcefulness to tackle challenges head-on
Agile project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and prioritizing deliverables
Comfortable working from home in a company where everyone is a remote worker
Bonus experience:
Previously built out and advised on technical solutions & integrations for ecommerce brands
Working knowledge of the Shopify API (REST and GraphQL)
Deep understanding of technical strategy as it relates to operating and growing a commerce business
Running your own business or building your own apps on Shopify. You know what it means to be an entrepreneur, and can empathize and share your learnings with our merchants
Familiarity with version control systems and development environments (git/Github is a plus)
Development experience (HTML, CSS, Liquid, Ruby, Javascript, etc.). You'll be speaking often with developers and technical teams, so speaking their language is a huge plus, especially if you dabble in coding
Basic understanding of cloud platforms like Azure, GCP, and AWS is crucial. Enterprise developers frequently use these platforms to create applications, making it important to understand how our interfaces operate within these environments.
Working with Liquid, the Shopify templating language. You won't need to make a theme but you should know how to make small changes and what's possible with our themes
Experience delivering paid services to clients in a consulting environment
Helping our merchants to convert their store ideas into real and actionable plans
Experience working in a startup environment with a new go-to-market product