Microsoft Teams Enterprise Voice Expert

Who We Are:

At Entergrade, we are passionate about crafting cutting-edge software products that transform the way businesses handle their Microsoft Teams and telephony systems. We are a nimble and agile team that values creativity, innovation, and pushing the boundaries of what is possible.

Our experts have participated in numerous Microsoft Technology Adoption Programs (TAP) and earned Microsoft MVP awards. Driven by a passion for technology, we make customers’ pain points disappear like magic. We rethink what is possible by building customizable and transactable enterprise grade solutions. 

Our products’ modular design allows rapid deployment of new services with minimal engineering, backed by consulting and custom development for more complex situations. We empower businesses to get more out of the Microsoft products they already pay for supporting increased utilization and profitability with easy-to-implement solutions.  

For us, it is simple: making things work the way you need them to—that is the power of an expert. 

What You'll Do:

As a Microsoft Teams Voice Expert at Entergrade, you will guide clients through planning, deploying, configuring, maintaining, and troubleshooting Unified Communications with Microsoft Teams. You will collaborate with internal teams, customers, partners, act as a subject matter expert (SME), and provide customer support. Strong communication skills are essential, as you will work with diverse stakeholders across cultures, time zones, and regions. You will navigate complex interactions and foster leadership within both your team and client engagements.

Responsibilities:

• Participate in all project phases.
• Partner with technology and design teams to turn strategies into solutions.
• Create and adapt infrastructure solutions.
• Define project documentation, including design, build, and operations guides, as well as management processes, procedures, and toolsets.
• Carry out integration and user testing.
• Guide and mentor less experienced colleagues, customers and partners.

Who you are:

• Required: Successful completion of Microsoft MS-700 & MS-721 exams
• 5-10 years in a Microsoft Unified Communications architecture or engineering role
• Strong background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Understanding of SIP and ability to review traces.
• Design, planning, and configuration of Microsoft Teams Phone, certified and supported devices.
• Troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Migration from traditional conferencing, voice, and telephony systems to Teams and modern platforms.
• Knowledge of application integration and Contact Centers with Teams.
• Microsoft 365 core services, including Microsoft Teams, Exchange Online, voice and telephony, Session Border Controller, dial plans, auto attendant and call queues.
• Microsoft 365 overall administration.
• Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Networking (firewall, load balancing, certificates, DNS, etc.).
• Periodic allocation of additional time on the job to support multiple demands and escalating issues.
• Knowledge of solution delivery lifecycle.
• Proven industry-leading technical expertise of the product(s) and good understanding of the financial aspects of the product(s).

Why Entergrade is the Place to Be:

• Innovative Projects: projects that push the boundaries of IT, from Microsoft Teams integration to telephony system management.
• Diverse Challenges: exciting challenges in IT, Microsoft Teams, SIP, telephony, and bot development.
• Collaborative Environment: encourage idea-sharing and creativity.
• Career Growth: support your professional development with opportunities to explore new technologies.
• Remote Work: 100% remote-only company.

• Free Dental, Vision, and extended Health Care Benefit coverage – We pay 100% of the premiums for you and your family coverage.
• Free Health and Wellness Program
• Casual Dress
• Paid Time off
• Profit Sharing (Canada)

If you thrive in a fast-paced environment, love tackling challenges, and are motivated by results, we want to hear from you! Join our remote team of wizards and be part of a company that’s transforming the way businesses operate. Let’s conjure some magic together!

Entergrade is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.